You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights.Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.Job Description18 Month - Contract OpportunityWhat will you do?Process Documentation and Lifecycle SupportCoordinate process inventory updates, documentation activities, owner validation, approval and scheduled reviewsSupport subject matter experts in applying approved templates, taxonomy, and documentation standardsPerform initial quality checks for completeness, consistency, version control, links and required approvals, escalating issues to the accountable leadMaintain process review schedules, action logs and status tracking, and prepare concise updates on progress and outstanding itemsKnowledge Management and Repository SupportSupport content lifecycle activities across assigned repositories, including SharePoint, HR Help and the Workday Knowledge Base, based on team priorities and established ownershipCoordinate content reviews, contributor follow-up, metadata and taxonomy updates, publishing steps and archival activities in accordance with approved standardsSupport content owners and editors with established procedures, templates and governance requirements; elevate policy, platform or content decisions to the accountable leadAssist with repository clean‐up, quality reviews and issue tracking to improve reliability and findabilityGovernance, Risk and Compliance CoordinationMaintain governance calendars, control inventories, evidence libraries, action trackers and review records in partnership with the Senior Consultant Risk & ComplianceCoordinate evidence gathering and follow‐up for audits, control testing,



records‐management activities and remediation actionsPrepare draft summaries, status reports, and meeting materials using information validated by the accountable leadIdentify missing documentation, overdue reviews, or recurring issues and elevate them for assessment and decisionQuality, Reporting and Operational SupportApply established quality checks and support trend identification across process, knowledge and governance activitiesCompile team measures and status information in partnership with accountable leads and analytics partners; maintain source documentation and definitionsCoordinate working sessions, decisions, actions and dependencies across initiatives, ensuring timely follow‐up and transparent statusDocument repeatable team procedures and support cross‐training to improve continuity and reduce key‐person dependencyCollaboration and Continuous ImprovementWork flexibly across the team to support the highest‐priority process, knowledge and governance activities while respecting established ownership and decision rightsRecommend practical improvements to team workflows, templates, and administrative routines based on recurring issues and stakeholder feedbackCollaborate with Global People Services teams and enabling partners to clarify requirements, resolve routine issues and support consistent executionQualifications and ExperienceEducationBachelor's degree in Human Resources, Business Administration or a related field, or equivalent experience.Experience3-5 years of experience in HR Operations, Shared Services, process documentation, knowledge management, governance coordination or a related roleWhat do you need to succeed?Knowledge of HR processes, shared‐services operations and business documentationStrong organization, coordination and follow‐throughExperience maintaining repositories, inventories, trackers or review schedulesAbility to apply standards,



conduct quality checks and manage detailed informationClear written communication and stakeholder support skillsWorking knowledge of SharePoint or comparable knowledge and document platformsProject coordination and problem‐solving capabilityAbility to manage multiple priorities and work across specialized portfoliosAssetsExperience supporting audits, controls or records‐management activitiesExperience with Workday Knowledge Base, HR Help or case‐management toolsExperience in continuous‐improvement or knowledge‐managementPrimary InteractionsDirector, People Operational ExcellenceOperational Excellence Senior Best Practice ConsultantsWorkday Knowledge content owners/editorsGlobal People Services process owners, subject matter experts and enabling partnersWhat's in it for you?The opportunity to move along a variety of career paths with amazing networking potentialFlexible Advantages from the day you join to meet the needs of you and your familyWe're committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential. We're honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada. We are thrilled to be recognized by Excellence Canada with their top‐level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well‐being, fostering a positive work culture, and achieving excellence in mental health.*LI-NB1 The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e‐mail a request to [email protected] are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you. We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.Salary Range: 62,000/62 000 - 93,000/93 000

📌 Best Practice Consultant, Operational Services (Alton)
🏢 Sun Life Financial
📍 Alton