Summary of PositionThe Event & Conference Services Manager leads a team of three event professionals and oversees all conference, meeting, and social event management at our premier waterfront hotel in Victoria. This role focuses on delivering exceptional guest experiences while driving revenue growth across food and beverage and additional ancillary services.The Event & Conference Services Manager is responsible for planning and executing events, as well as developing and implementing strategies, policies, and procedures that enhance service quality. This includes improving both external guest experiences and internal collaboration across departments to ensure seamless event delivery and operational excellence.ResponsibilitiesParticipate in the development of organizational objectives and strategic planning in relation to trends in the market placeResponsible for the daily operation of the Event department and for the supervision of the three leaders within this departmentDevelop an enthusiastic and guest driven team through training and support, enabling the event team to deliver the highest level of serviceMaintain all departmental policies and procedures, ensure the team is trained and held accountable to all standardsWork closely with the Director of Sales & Marketing, Culinary team and the Event Operations Department to ensure clear lines of communications between each department and all other operational departmentsEnhance service standards, selling techniques and product knowledge to consistently raise the bar to ensure client satisfactionCreation and maintenance of reporting including banquet revenue forecasting, annual budgets, activity reporting,



trace procedures etc.Ensure all leader appraisals and coaching is done in a professional, positive and timely manner to fully support the team and uphold Inn at Laurel Point human resources initiativesMaintain a constructive and positive relationship with all departmentsReview all definite sales bookings and assign them among the Events teamDevelop new product offerings with a goal to increase the number and quality of offerings available to meeting planners, conference and social eventsDevelop and implement function space yield management guidelines. Review daily to ensure space is being maximized for occupancy and profitability at all timesEnsure the integrity of OPERA and spearhead any issues with the system with OPERA directly. Participate in training and development within the systemResponsible for the sales, coordination and servicing of both key account/high profile functions and group bookingsResponsible for event related information from booking to execution and dissemination of same information to all departments in a professional and timely manner.Ensure that all accounting procedures are followed including deposits,



appropriate credit and pre-paymentMaximize revenues though effective upsellingCoordinate clients' needs with suppliers and vendors to supply rental items, audio visual equipment, décor & themed items, and other needs as identified by the clientLead/attend pre-convention meetings, revenue management meetings, Food & Beverage meetings, conference and sales department meetings where ever necessaryOther duties, projects, and initiatives as assigned by the Director of Sales & MarketingJob RequirementsProven track record as "Team Leader", someone who can motivate, lead, coach and develop a teamMinimum 3-5 years of progressive hotel event management experience, including leadership and team development responsibilitiesMust have a fundamental knowledge inRevenue Management as it relates to Catering and SalesHospitality Management Degree or Business Degree equivalent an assetCertified Meeting Qualified (CMP) designation or certificate with other post-secondary degree/diploma an assetMust be available outside of regular scheduled hours as requiredStrong critical thinking abilitiesConfident, well groomed, professional presentation and demeanorSuperior interpersonal skills, and exceptional communication skillsAbility to work under pressure, and meet deadlinesExcellent planning and organizational skillsExcellent time management and multitasking skillsProficiency in Microsoft Word, Excel, and OPERAKnowledge of Social Tables an assetMust be able to embrace the 4 core values of the Inn at Laurel Point: Excellence, Respect, Curiosity and StewardshipReports ToDirector of Sales & MarketingClosing DatePlease submit your application as soon as possible as applications are reviewed daily

📌 Event And Conference Services Manager (Victoria)
🏢 Inn at Laurel Point
📍 Victoria