Elevate Canadian Business Banking's customer remediation program as a KYC & Remediation Manager. Oversee critical data enhancements, manage external calling teams, and drive process improvements.
In this role, you will lead efforts to strengthen customer profile data for KYC and Tax monitoring. Collaborating with an external team and internal resources, you will ensure smooth execution and continuous improvement of customer processes. Managing key relationships with leadership, service personnel, and risk partners is essential for success.
Key Responsibilities:
• Drive the delivery of the customer remediation program • Monitor existing processes and address deficiencies • Identify and implement opportunities for improvement • Manage key relationships with internal and external teams • Oversee smooth change management of initiatives
Requirements: • Experience in KYC and customer remediation programs • Solid knowledge of operational risk and compliance • Ability to lead teams and manage relationships • Excellent communication and organizational skills • Proven track record in process improvement initiatives
Utilize your expertise in KYC and remediation to enhance customer experiences in Canadian Business Banking. #J-18808-Ljbffr