Full-time | In-office | Fredericton, New Brunswick

C-Therm is recruiting an Account Manager to join our Operations Team. We’re looking for a highly organized, detail-oriented individual who enjoys helping customers, building relationships, and supporting business growth.

C-Therm is growing again! Who is C-Therm?

C-Therm’s purpose is to simplify thermal conductivity testing for the materials of tomorrow. Our clients include NASA, 3M, Honeywell, DuPont, Intel, and the UK Ministry of Defence. Serving industries from textiles to electronics in over 60 countries, our business truly spans the globe.

As we grow, we seek individuals who reflect our core values: Customer-Focused, Collaboration, Initiative, and Mastery.

What an Account Manager will do here…

You will help customers move from initial inquiry through purchasing, fulfillment, and ongoing support. Working closely with Operations, Sales Executives, and Subject Matter Experts, you will keep customer activities organized, identify opportunities, and ensure clear next steps.

This role combines customer service, administration, and proactive sales support. Success requires curiosity about our customers’ work, consistent follow-through, and a willingness to adapt as our business and tools evolve.

Duties will include:

- Serving as a main point of contact for customers, providing timely, professional responses to inquiries.
- Understanding why customers need thermal conductivity measurements and identifying how C-Therm can help.
- Mapping accounts by identifying key contacts, researchers, decision-makers, and other stakeholders involved in purchasing decisions.
- Reaching out to clients and relevant stakeholders, where appropriate, to clarify needs,



follow up on inquiries and quotations, and explore additional opportunities.
- Creating and maintaining accurate accounts, contacts, and opportunities in Salesforce, documenting interactions, responsibilities, and next steps.
- Coordinating engagement with Subject Matter Experts and Sales Executives to move opportunities forward.
- Managing order fulfillment administration and keeping customers informed of progress.
- Coordinating initial technical support and routing questions to the appropriate team members.
- Using AI and other approved tools to research accounts, prepare communications, and improve efficiency while checking accuracy and exercising sound judgment.
- Supporting reporting, tracking, and continuous improvements to customer workflows.

What will help you succeed…

- A high level of organization, with the ability to manage multiple accounts, priorities, and deadlines without losing track of details.
- A customer-focused, results-oriented approach and a willingness to initiate conversations and follow through.
- A growth mindset: openness to feedback, curiosity, and a commitment to developing current skills.
- Comfort working in a quick-paced environment where priorities, responsibilities, and workflows continue to evolve.




- Interest in learning and applying AI tools to improve the quality and efficiency of your work.
- Excellent interpersonal and written and spoken English communication skills, including with an international customer base.
- The ability to learn technical information and explain it clearly.
- Strong attention to detail and accuracy in customer records, order administration, and follow-up.
- Working knowledge of Excel and Microsoft Office; experience with Salesforce or another CRM is an asset.
- A university degree or college diploma in a STEM field is a significant asset.
- Knowledge of a second language is an asset.

What we have to offer… C-Therm offers a dynamic, collaborative work environment with competitive compensation and opportunities to grow as the company evolves.

Our comprehensive paid time off package includes personal days, sick leave, vacation, and bonus time off between Christmas and New Year’s. Our benefits include health, dental, life insurance, long-term disability, an Employee Family Assistance Program, virtual health coverage, worldwide travel coverage, and more.

We celebrate diversity, encourage growth, and prioritize well-being. If you enjoy taking initiative, helping customers, and contributing to a team’s success, we would welcome your application.

How to apply…

Please upload a cover letter and current résumé through the job posting. C-Therm appreciates all interest in this position. Applicants selected for an interview will be contacted.

This is a full-time, in-office position in Fredericton, NB, Canada. Only applicants who currently reside in New Brunswick will be considered.

Pay: $55,000.00-$75,000.00 per year

Work Location: In person

📌 Account Manager (Fredericton)
🏢 C-Therm
📍 Fredericton