Administrative Legal Assistant/Intake Legal Assistant, PLC Prince George B029-26 Posted Thursday, August 6, 2026 at 10:00 AM LEGAL AID BC POSTING ADMINISTRATIVE LEGAL ASSISTANT/INTAKE LEGAL ASSISTANT, PLC DATE POSTED: STARTING DATE: ASAP HOURS OF WORK: 8:30 am – 4:30 pm (35 hours/week, Monday to Friday) Legal Aid BC is in the early stages of, and committed to a transformative journey to embedding Truth and Reconciliation, and Equity, Diversity, and Inclusion in all aspects of our work. We seek talent from equity-seeking groups, including but not limited to individuals who self-identify as First Nations, Inuit, or M é tis descent, persons with disabilities, gender diverse, racialized, and members of the 2SLGBTQIA+ community be a part of this exciting stage of Legal Aid BC's growth. We care deeply about the culture we are building and are looking for staff members who not only excel in their respective areas but are also passionate about supporting the people we serve and each other.

All interested and eligible applicants will be considered with due consideration to all protected grounds under the BC Human Rights Code. Pursuant to approval granted under the Special Programs section of the BC Human Rights Code, preference will be given to applicants of Indigenous Ancestry. Provide administrative and legal administrative support for the Department, Managing Lawyer, Lead Lawyer, Staff Lawyer, roster lawyers lead and/or Paralegal/Advocate.

Provide front line services to the public for in-person, online and telephone legal aid programs including intake services Provide legal information and assess eligibility and suitability for services. Our commitment to the principles of fundamental justice embedded in the Charter of Rights and Freedoms, and to Truth and Reconciliation, and Equity, Diversity, and Inclusion is ambitious and foundational. These are our values, and they inform our hiring practices too.

Our business is aiding people in severe legal distress and necessitates internal and external alignment of practicing these values.

Integrating

Truth and Reconciliation and Equity, Diversity, and Inclusion throughout every aspect of Legal Aid BC is critical to building that culture, and we prioritize ongoing resources to achieve that goal. Assist with the implementation and delivery of the program

- Provide input to and maintain program processes, policies and procedures, create and maintain manuals, and records management
- Process and maintain program data, databases, data input and reporting
- Maintain quality control of operating policies established by the lead lawyer and program team.

ADMINISTRATION: Draft, produce routine correspondence and legal documents, answer telephone inquiries, provide information on services offered or direct to other community resources

- Provide administrative support to the Department, Lead Lawyer, Managing Lawyer, Staff Lawyer,



roster lawyers and/or paralegal/advocate(s) including ensuring time keeping is entered into systems
- Order pamphlets and office supplies, call for equipment repairs, and maintain library material
- Develop and maintain client file lists, and client records in the database and other LABC systems
- Orient, train, schedule, and provide guidance to new and casual staff and roster lawyers as required. Contact lawyers to arrange services, make referrals and issue contracts to private bar lawyers, or other agencies
- Enter data into LABC client database and process and issue contracts
- INTAKE SERVICES / PUBLIC LEGAL EDUCATION & INFORMATION: Provide an empathetic, non-judgmental, open-minded and person-centered approach aimed at building trust with clients in order to identify legal issues and urgency, meeting them where they are at
- Practice active listening, non-violent communication, non-violent crisis intervention and de-escalation techniques in order to achieve communication and information sharing with clients facing barriers to accessing legal services through a lens of Truth & Reconciliation and Equity, Diversity & Inclusion
- Use trauma informed, anti-oppressive and culturally sensitive approach to complete client intake by obtaining client information to complete legal aid application
- Interview clients in person and by phone to answer enquiries, analyze and clearly identify client's legal issue(s), urgency of issue and communicate legal information / verified legal advice
- Identify client's needs and circumstances and decide on course of action, including completion of intake application, provide legal information, redirect to other LABC or community resources
- Determine coverage and assess eligibility for legal aid based on legal aid coverage policies and guidelines
- Keep current and be familiar with changes to policies, processes and procedures that affect clients' eligibility to Legal Aid
- Communicate decisions on legal aid application and provide rationale for decision of legal aid applications that are not approved
- Grade 12 education supplemented by completed Legal Administration courses or program Completed courses in Law, Sociology or related disciplines Minimum of 5 years of Administration experience in a law workplace to communicate positive or negative information both verbally and in writing, in a tactful and empathetic manner,



to internal and external audiences Demonstrated ability to provide quality customer service in a timely and professional manner while exhibiting diplomacy in a stressful and deadline-driven environment Demonstrated ability to proactively identify and analyze problems and make decisions within policy, procedures, and guidelines while exhibiting sound judgment and using discretion where required Demonstrated ability to train, orient, motivate, and provide guidance, and act as a resource to others Working knowledge of Family and Child Protection Law rules and procedures and understanding of impact of family violence General knowledge of methods available to stay current with Family and Child Protection Law and procedure changes Ability to work effectively with a wide range of people including those with low incomes, physical / emotional disabilities, limited literacy, or otherwise disadvantaged Ability to practice cultural competency using extensive knowledge of Truth & Reconciliation and Equity, Diversity & Inclusion Must have strong desire and ability to assist disadvantaged people including those with low incomes, physical/emotional disabilities, addictions, limited literacy, or with multiple barriers Awareness of local cultural diversity and knowledge of community resources, including Indigenous groups and agencies Understanding of current issues and government laws/policies affecting Indigenous communities Ability to communicate and relate to Indigenous people and their communities, with sensitivity to cultural and Nation differences Understanding of the structure and history of Indigenous communities within BC Working knowledge of English grammar and spelling Basic Working knowledge of database systems Intermediate Working Knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint) Fluent in hybrid working environment and leveraging Zoom and Microsoft Teams to conduct work This competition may require skills testing based on the qualifications for this position such as: Microsoft 365 (Office Suite) – Word, Excel, Outlook, PowerPoint Typing Criminal Record Check (CRC) in accordance with the Criminal Records Review Act Security clearance check by BC Corrections including a Canadian Police Information Computer (CPIC) system check Four weeks paid vacation to start that grows the longer you are with LABC ~ Support for training and development ~ An Employee and Family Assistance program ~ 13 paid statutory holidays ~ An opportunity for a flexible hybrid work arrangement for some positions (LABC reserves the right to change this policy at any time) ~ Dog-friendly offices ~ Dedicated Cultural Leave provisions for Indigenous employees ~ An Equity, Diversity and Inclusion Council, and Indigenous employees Council and Accessibility Committee of employees from equity-seeking groups that advises on ongoing improvements and investments in Equity, Diversity and Inclusion at our workplace Legal Aid BC is recognized as one of BC's Top 100 Employers:

📌 Administrative Legal Assistant/Intake Legal Assistant, PLC Prince George
🏢 Legal Aid
📍 Prince George