Do you enjoy solving problems, understanding how equipment works, and helping customers find the right solutions? As an After-Sales Technical Service Specialist, you will become a key resource for our medical products. You will work closely with customers, service technicians, and internal teams to resolve technical challenges and deliver an exceptional customer experience.

More specifically, here's what your day could look like

Technical Support & Customer Experience

- Manage service calls and requests, diagnose technical issues, and drive them to resolution.
- Ensure thorough follow-up with customers from the initial request through final resolution.
- Handle service requests and contribute to maintaining a high level of customer satisfaction.

Technical Expertise

- Support customers, service technicians, and subcontractors in resolving technical issues.
- Perform repairs, preventive maintenance, and product training when required.
- Communicate recurring issues and improvement opportunities to the team.

Coordination & Continuous Improvement

- Manage parts and service orders.
- Maintain accurate documentation of service cases and interventions.
- Contribute to the development and improvement of procedures and work methods.





Availability

- Participate in an on-call rotation (approximately one week out of six) to respond to customer calls during evenings and weekends using a company-provided cell phone (remote support only).

Life at Umano Medical Enjoy a agile work in which fun, trust and teamwork are a priority. Be part of a culture focused on everyone's strengths and talents, all while advancing your career within the organization according to your interests.

Requirements

- Technical diploma (DEC) or other relevant education and experience.
- Minimum of 2 years of relevant experience.
- Well-organized, accountable, and capable of managing priorities effectively while working in a remote environment and collaborating closely with team members.
- Strong problem-solving and analytical skills.
- Ability to read and interpret technical drawings.
- Ability to quickly develop a strong understanding of technical products.
- Experience in after-sales service, technical support, or customer service.
- Comfortable working with software applications and computer systems.
- Available for occasional travel.

📌 After-Sales Technical Service Specialist-Vancouver
🏢 Umano Medical
📍 Vancouver