Who you are

- You don't need to be an engineer, but you should understand how systems connect and be able to translate a client's operational reality into scope our engineers can build from. After go-live, you own the outcome metrics and are the first to spot adjacent workflows Conductor could take on next

- 5-7 years in technical project management, implementation consulting, solutions delivery, or enterprise implementations, with accountability for execution and outcomes

- Experience owning complex B2B deployments involving multiple stakeholders and dependencies, several at a time

- Experience working with healthcare providers, or in similarly complex, regulated operational environments

- Experience with EHR or RIS/PACS implementations, workflow automation, or integration-heavy enterprise software is a strong plus

- Demonstrated ability to produce requirements or scope documentation that engineering teams have built from

- Technical understanding of APIs, system integrations, and data flows

- Strong project management skills, including driving timelines, managing risks, and coordinating cross-functional teams

- Excellent written and verbal communication with clients, executives, and front-line staff

- Process improvement background is a plus

What the job involves

- PocketHealth is looking for a Technical Project Manager to own the execution of complex Conductor deployments with healthcare providers, including hospitals and clinics

- This role sits at the intersection of clients, engineering, sales, and customer success, ensuring deployments move quickly, stakeholders stay aligned, and clients successfully launch and expand with Conductor

- You'll manage multiple deployments at once, owning in-depth discovery, scope documentation, timelines, communication, and cross-functional execution from kickoff through go-live





- Serve as a point of contact for client stakeholders from kickoff through go-live

- Build and manage deployment plans, timelines, milestones, dependencies, and risk tracking

- Drive deployment cadence through regular status updates and clear ownership across internal and client teams

- Plan and coordinate user acceptance testing and drive formal sign-off

- Run in-depth discovery sessions on each workflow in scope with the teams who do the work, including scheduling, medical records, and imaging operations

- Document current-state workflows and standard operating procedures, including volumes, handoffs, exceptions, and systems involved

- Produce scoping documents covering workflow logic, inputs and outputs, edge cases, integration dependencies, acceptance criteria, and success metrics

- Define success metrics during discovery so every build is tied to a measurable outcome before development starts

- Partner with engineers to resolve open questions, evaluate feasibility and trade-offs, and manage scope changes

- Identify blockers, drive resolution, and keep teams aligned toward launch goals

- Determine when client requests fall outside contracted scope and require additional scope, resources, or alternative solutions

- Maintain deployment documentation and tickets so teams have clarity on priorities and next steps

- Track and report outcome metrics for live automations and review them with clients regularly

- Identify adjacent workflows Conductor could automate and partner with sales to develop expansion opportunities

- Translate patterns across deployments into product feedback and repeatable discovery and delivery templates

Advantages

- A mission-driven work environment

- Flexible work from home policies

- Stock options
- Free coffee, snacks, and team lunches

- Four weeks paid vacation (compulsory to take)

- Prioritization of your growth

📌 Agentic AI Delivery Manager (Toronto)
🏢 PocketHealth
📍 Toronto