Transform ecommerce interactions as an AI Solutions Manager at Gorgias. Drive operational excellence and optimize AI-powered workflows for a portfolio of 65 ecommerce customers.

At Gorgias, you will be pivotal in revolutionizing customer success for leading brands. In this role, engage with clients to build long-lasting relationships while guiding them through product adoption and optimization. Your focus will be on leveraging AI to enhance support operations and ensure clients maximize platform value.

Key Responsibilities: • Manage ~65 ecommerce customer accounts effectively • Build key stakeholder relationships through regular QBRs • Drive adoption of Gorgias automation and AI features • Monitor account health and prevent churn effectively • Collaborate with cross-functional teams for better outcomes

Requirements: • 5+ years in Customer Success or Account Management • Experience in managing multiple SaaS customers • Solid communication skills for structured discussions • Familiarity with ecommerce support operations • Passion for AI, technology, and automation

Enhance customer relationships and improve workflows with Gorgias's leading AI solutions.

📌 AI Solutions Manager at Gorgias (Winnipeg)
🏢 Gorgias
📍 Winnipeg