AOCC (AIRPORT OPERATIONS COMMUNICATION CENTRE) Are you passionate about Public Safety and seeking the prospect to join a team of Aviation Security Leaders? Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. P provides services to some of Canada's largest airports and also has a significant presence in Commercial and Residential spaces in Ontario and Manitoba.

P. is looking for an Airport Operations Communication Centre Agent that will play a pivotal role in ensuring seamless communication and coordination within Billy Bishop Toronto City Airport. As the first point of contact for internal departments, airlines, and airport service providers, you will be instrumental in maintaining operational efficiency and delivering exceptional service to our passengers. A successful candidate will be required to work with integrity, respect, and take responsibility for the security and safety of the airport.

Monitor and operate access control, CCTV and other intrusion systems

- Respond to routine and emergency calls for service and various alarms
- Control PSL doors using automated access control systems
- Determine requirements for emergency assistance and activate the appropriate agencies, divisions, units or individuals
- Monitor status, provide situational updates and keep track of on duty units and resources using various telecommunications devices and systems
- Provide support to resolve problems, issues and complaints
- Provide information to employees and the public about the airport
- Record all information in Ports Toronto's Records Management System
- Liaise closely with supervisors and airport management




- Answer multiple phone lines and radios including the Airport Emergency line primarily through the use of Ports Toronto's integrated communication system
- Must successfully complete a communication and computer knowledge evaluation.

Minimum High

School diploma or Grade 12 education.

Education in Emergency Communications, Dispatch, Aviation Operations, or Security is an asset. General knowledge of Access Control, Alarm, Phone, Computer, and CCTV systems

- Restricted Radio Operators Certificate – Marine
- Knowledge of the airport physical site and systems and who is responsible for each
- Knowledge of various stakeholders, tenants and service providers; and Minimum of 300 hours training in the AOCC. Comprehensive knowledge of common security policies and various related Acts, Codes and legislation, including the Criminal Code, the PSISA, the Trespass to Property Act, the Fire Code, AODA, and WHMIS Must possess a valid security license, Driver's License (G or higher) with a clean driving abstract, Standard First Aid & CPR certification, and willing to provide Criminal Record check upon request. Excellent written & verbal communication, and active listening skills. Able to work on nights, weekends, weekdays, and holidays. This posting is for an anticipated vacancy We welcome applicants of all backgrounds. This posting does not require Canadian work experience Use of AI in hiring: ASP may use automated or AI-enabled tools to support applicant screening and selection. 20.25 - $22.50 per hour The compensation range reflects base hourly pay and does not include overtime or premiums where applicable. We care about our team and their personal and professional success. Incorporated is committed to diversity various communities within which we operate.

📌 Airport Operations Communication Centre Specialist- Billy Bishop Airport (Toronto)
🏢 A.S.P.
📍 Toronto