Join One of the UK's Leading Amazon Consultancies MinsterFB helps household brands including Cadbury, Yorkshire Tea, Grenade, Bisto and McVitie's grow on the world's largest marketplace. We're looking for a commercially minded Amazon Account Specialist to join our growing team in Toronto, Canada. Reporting into our North America Client Lead, you'll support the delivery of commercial growth and operational excellence for a portfolio of well-known consumer brands on Amazon.

This is an exciting opportunity for someone who enjoys working with data, solving commercial challenges, supporting client growth, and building expertise in Amazon Vendor Central and Seller Central. Working alongside our Account Managers, you'll play a vital role in driving client performance through analysis, operational excellence, communication, and commercial support. As an Amazon Account Specialist, reporting into our North America Client Lead, you'll work closely with Account Managers and cross-functional teams to deliver outstanding service and commercial results for a portfolio of brands.

Supporting Account

Managers with day-to-day client communications and follow-up actions Supporting the preparation of monthly reviews, Building Blocks decks, and client reporting Monitoring Amazon performance metrics including sales, profitability, Buy Box ownership, chargebacks, shortages, and availability Supporting promotional planning, forecasting, inventory management, and vendor-initiated orders (BTR) Assisting with new product launches and ensuring accurate product setup within Amazon systems Managing and maintaining critical account data including promotions, product segmentation, purchase orders, and reporting dashboards Supporting account health by identifying and escalating operational issues Working closely with Advertising, Data, Catalogue and Operations teams to deliver client success Developing an understanding of Amazon programmes including:



A+ Content Producing analysis and insights on Amazon developments and presenting key updates to the wider commercial team Contributing to continuous improvement initiatives across commercial processes Supporting the creation and maintenance of knowledge management content and commercial best practices You will be measured against a range of commercial and operational KPIs, including: Growth in shipped COGS (Cost of Goods Sold) Improvement in profitability metrics including Net PPM Positive client feedback and relationship quality High standards of data integrity and account administration Experience in account support, e-commerce, retail, customer success or client-facing roles Good working knowledge of Excel or Google Sheets Experience within e-commerce, marketplace management, digital marketing or retail Experience analysing commercial or performance data Familiarity with Amazon retail concepts such as Buy Box, cataloguing, promotions, inventory management or advertising Enjoy using data to solve commercial challenges Are comfortable balancing detail-oriented work with commercial thinking Support colleagues during busy periods and absences Maintain a high standard of professionalism and client service Market-competitive salary based on experience Ongoing training and professional development Career progression opportunities within a growing international business Employee Assistance Programme and wellbeing support MinsterFB helps brands win on Amazon through strategic account management, marketplace growth, advertising, catalogue optimisation, operational issue resolution and training. We're proud to be a Certified B Corporation, committed to balancing purpose and profit while helping brands succeed on the world's largest marketplace. We welcome applications from candidates who are excited to build a career in Amazon, e-commerce and digital commerce, even if they don't meet every requirement listed above.

📌 Amazon Account Specialist (Toronto, Canada)
🏢 Hiring People
📍 Toronto