The Assistant General Manager will work to maintain high service standards and ensuring the hotel operates efficiently. Working closely with the General Manager, the Assistant General Manager will help oversee front desk operations, housekeeping coordination, guest relations, scheduling, and overall property performance. This position will create a welcoming environment for guests while supporting a positive, productive workplace for Team Members.

Experience

- Bachelor’s Degree or Diploma in Hospitality Management or a similar field is considered an asset
- At least 3 years of previous experience in the hospitality industry, including a minimum of 2 years in a management role.
- Prior experience supervising a team of 15+ employees
- Experience with Opera Cloud is an asset but not required
- Experience working at a franchised hotel property is an asset but not required

Skills

- Hands-on, customer service-focused manager who leads by example
- Demonstrated leadership, problem-solving and organizational skills
- Monitor guest satisfaction scores and take proactive steps to ensure alignment with brand standards and expectations
- Excellent attention to detail and follow-through
- Ability to prioritize competing demands and make sound decisions
- Strong team-building and interpersonal skills
- Must be able to communicate effectively in English; written and verbal
- A proactive approach to identifying problems and improving hotel operations

Onboarding Requirements

- Must be available for flexible schedule – including evenings, weekends and holidays – as operationally required




- Must be able to complete a Criminal Background Check to the hotel’s satisfaction.

This job posting is not exclusive or exhaustive list of all job functions that an Assistant General Manager will be asked to perform from time to time. This list is only a sample; an Assistant General Manager may be required to perform other duties. The Days Inn is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. The Days Inn will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Please note that this job posting reflects a currently vacant position for which we are actively recruiting.

As part of our commitment to a fair, consistent, and efficient hiring process, AI-assisted technologies may be used to manage applications during certain phases of resume screening.

Pay: $45,000.00-$50,000.00 per year

Benefits

- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:
- Niagara Falls, ON L2G 7L2: reliably commute or plan to relocate before starting work (required)

Application question(s):
- What are your salary expectations?

Experience:
- Hospitality: 2 years (required)
- Managerial/Supervisor: 2 years (required)

Work Location: In person

📌 Assistant General Manager (Niagara Falls)
🏢 Days Inn Niagara Falls/Fallsview
📍 Niagara Falls