Job Overview

We are looking for a hands-on, responsible, and proactive Assistant Store Manager to support the daily operations of Doodoo Kids Indoor Playground. This is a front-line management position that involves regular front desk duties and direct customer interaction, alongside staff supervision, team coordination, marketing initiatives, and overall store operations.

The ideal candidate is outgoing, approachable, and enjoys interacting with customers and team members. They must be able to work independently, take initiative, and demonstrate a strong sense of responsibility while balancing customer service, front desk duties, management responsibilities, and marketing activities in a busy indoor playground environment. Fluency in both Mandarin and English is required.

Front Desk & Customer Service

- Work at the front desk as a regular part of daily responsibilities, providing hands-on customer service and support.
- Independently handle customer inquiries and needs, including general admissions, bookings, party inquiries, payments, and other front desk transactions.
- Answer phone calls, manage and respond to emails, and resolve customer concerns in a timely and professional manner.
- Guide and support receptionists in handling customer inquiries, following front desk procedures, and carrying out their daily responsibilities.
- Maintain a welcoming, organized, and efficient front desk environment while ensuring a positive customer experience.
- Keep the reception area clean, tidy, and well-organized at all times.

Store Operations & Team Management

- Develop a thorough understanding of all store operations, policies, procedures, and workflows to ensure smooth and efficient daily operations.
- Monitor, manage, and continuously improve operational processes and procedures to enhance overall customer experience and store operations.
- Supervise, train, guide, and support staff to ensure tasks are completed properly and company standards are consistently maintained.
- Coordinate daily staff duties,



delegate tasks, and support effective shift management.
- Maintain accurate and up-to-date customer information, booking records, operational records, and other business-related documentation.
- Handle administrative duties and record management, ensuring all information is properly organized, accurately recorded, and kept up to date.
- Must participate in daily cleaning and sanitization duties alongside other staff, including cleaning playground equipment, play areas, party rooms, washrooms, and other areas of the facility.
- Ensure the facility is consistently clean, safe, and well-maintained by both carrying out cleaning duties and ensuring staff follow established cleaning and hygiene procedures.
- Support party operations, inventory management, and other operational tasks as needed.

Marketing & Business Development

- Assist in planning and developing promotional campaigns, special offers, and marketing initiatives to attract customers and increase engagement.
- Design promotional posters and marketing materials, and create engaging content for social media platforms.
- Assist in managing and updating social media content to promote the business, events, and special offers.
- Research and identify potential business partnerships, collaboration opportunities, and local promotional opportunities.
- Communicate and coordinate with potential business partners, vendors, and collaborators to explore and develop mutually beneficial opportunities.

Required Experience & Qualifications

- Previous experience in reception, cashier, or customer service roles, including familiarity with POS systems, is required.




- Previous supervisory or management experience is strongly preferred.
- Must be willing to participate in hands-on duties, including daily cleaning, sanitization, and general facility maintenance.
- Knowledge of proper cleaning, sanitization, and hygiene practices is required
- Strong communication, organizational and time management skills
- Ability to work independently, take initiative, solve problems, and make sound decisions.
- Experience with marketing, social media management, Canva, or promotional poster design is an asset.
- Knowledge of indoor playground operations, children's activities, and child safety is preferred.

Language Requirements

- Fluency in both Mandarin and English is a MUST.
- Cantonese is an asset.

*Applicants who do not meet the Mandarin and English language requirements will NOT be considered.

Shift:

- Permanent full time position, approximately 40 hours per week.
- Must be available to work both weekdays and weekends.

*Only shortlisted candidates will be contacted. Please submit your application through Indeed. No phone calls, please. Pay: $22.00-$25.00 per hour

Expected hours: 40.0 per week

Benefits

- On-site parking
- Store discount

Application question(s):
- Do you have any supervisory or management experiences in your previous role? Please explain briefly.
- This position also requires daily hands-on cleaning and sanitization alongside other staff, including cleaning playground equipment, play areas, and washrooms. Are you willing and able to perform these duties?
- This is a permanent full-time position requiring approximately 40 hours per week, including both weekday and weekend shifts. Are you available to meet this schedule?
- Please list three dates and times when you would be available for an in-person interview, starting with your earliest availability.

Experience:
- Front desk: 1 year (required)

Language:
- Mandarin (required)

Work Location: In person

📌 Assistant Store Manager – Front Desk & Operations (Markham)
🏢 Doodoo Kids
📍 Markham