Drive service innovation and readiness as an AVP, Global People Services at Manulife in Waterloo, Ontario. This hybrid role leads the integration of service strategies for operational excellence. As the AVP of Global People Services, you will spearhead implementing GPS strategies while overseeing product readiness and training initiatives.

Your expertise in HR operations and service design will be essential in ensuring scalable solutions and addressing service gaps. You'll actively collaborate with cross-functional teams to deliver consistent and effective HR services across various regions. Key Responsibilities:

- Enable and manage GPS strategy execution
- Assess and improve operating model effectiveness
- Oversee service launch readiness and coordination




- Ensure resource alignment before service go-live
- Facilitate knowledge training and change readiness Requirements:
- Senior leadership experience in HR operations
- Proven track record in service design and innovation
- Solid analytical and stakeholder management skills
- Knowledge of automation and AI-enabled operations
- Experience in managing geographically diverse teams Utilize your leadership skills, operational insight, and innovative mindset to enhance the colleague experience at Manulife.

📌 AVP, Global People Services at Manulife (London)
🏢 Manulife/John Hancock
📍 London