About Avicanna

Avicanna is a diversified and vertically integrated Canadian biopharmaceutical company dedicated to researching, developing, and commercializing plant-derived cannabinoid-based products for global consumer, medical, and pharmaceutical markets. Through our MyMedi.ca platform, we provide medical cannabis patients across Canada with pharmacist-led support and compassionate, professional service.

As we continue to grow, we’re looking for a Patient Support Representative who brings strong customer service experience, excellent communication skills, and a passion for helping patients. This role is ideal for someone with call centre or high-volume support experience — especially in healthcare or regulated industries.

KEY RESPONSIBILITIES

· Respond to high volume of inbound and outbound calls, emails, and live chats from patients and healthcare professionals

· Provide professional, supportive and respectful experience to patients with clarity on product questions, ordering, and process inquiries

· Maintain confidentiality and handle sensitive medical information with care and professionalism. Update patient records and ensure compliance with Health Canada’s medical cannabis regulations

· Troubleshoot account, order, and shipping issues and escalate when needed

· Identify and flag process improvements to enhance patient experience

· Collaborate with pharmacists and internal teams to support patient care

· Perform duties and other tasks as assigned by manager to support team and meet business needs

· Meet established performance expectations, including but not limited to quality,



productivity and schedule adherence

QUALIFICATIONS AND EXPERIENCE:

Must-Have

- Fluency in both English and French (spoken and written) is required
- 2–3 years of customer service or call centre experience, ideally in a healthcare, pharmacy, or regulated setting
- Ability to manage high-volume tasks with accuracy and empathy
- Comfortable using digital platforms, IVRs, CRMs, and email systems
- Excellent organizational skills and attention to detail

Working from home requirements

- High speed internet required (no satellite internet)
- A private, physical space to maintain patient confidentiality

Work Location, Travel & Physical Requirements

- Fully remote, no travel required – must be located within Canada
- Must be legally entitled to work in Canada
- Must be available to work Eastern Standard Time (EST) hours
- Rotational shift schedule that changes every four weeks with versatile coverage as required by business needs

- Role involves extended periods of computer use, phone-based communication and data entry

WHAT WE OFFER:

- A full-time, remote role with competitive salary and benefits
- A mission-driven role supporting patients across Canada
- Exposure to an innovative and growing medical cannabis platform
- A supportive, collaborative, and versatile work environment
- Opportunities for growth and learning in a unique industry

Salary range: $46,000 - $52,000. Final compensation will be determined based on the candidate’s experience, skills, and qualifications, in line with internal equity and market considerations.

This posting is for an active and existing vacancy.

📌 Bilingial French Patient Support Representative (Canada)
🏢 Avicanna Inc. (TSX:AVCN)
📍 Canada