Provide expert API support as a Bilingual API Support Analyst in Toronto, ON. This hybrid contract role requires L2/L3 production support skills and fluency in English and French.

Join our team for a 12-month contract in the BFSI domain. You will utilize your L2/L3 production support experience to troubleshoot enterprise applications and integrations, focusing on REST and SOAP APIs. Robust bilingual communication skills in English and French are essential, along with a solid understanding of API troubleshooting techniques.

Key Responsibilities

- Provide L2/L3 production support for APIs and applications
- Troubleshoot integration issues using logs and request analysis
- Support REST and SOAP APIs, focusing on JSON and XML
- Investigate incidents to identify root causes for timely resolutions
- Collaborate with external vendors to manage incidents

Requirements:
- Proven L2/L3 production support experience
- Strong grasp of REST/SOAP, authentication, and integrations
- Fluency in English and French for communication
- Familiarity with OAuth, JWT, and API security mechanisms
- Experience using API testing tools and strategies

Leverage your bilingual skills and API expertise at this hybrid role in Toronto.

📌 Bilingual API Support Analyst Toronto
🏢 Pacer Group
📍 Toronto