Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure.

Lincoln

Electric's innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries.

For more information about Lincoln Electric and its products and services, visit the Company's website at .

Employment Status: Salary Full-Time Customer Experience Target Bonus: % We are looking for a customer‐focused Bilingual Customer Care Representative to join our Customer Care & Distribution team. In this role, you will be at the center of the customer experience—supporting customers from order placement through issue resolution. You'll take ownership of customer interactions, partner cross‐functionally, and help deliver a consistent, high‐quality experience that drives satisfaction and loyalty.

Deliver an Exceptional Customer Experience Serve as a primary point of contact for customers via phone, email, and case management tools Own customer inquiries from first contact through resolution, ensuring timely and accurate outcomes Manage Orders & Customer Requests Process customer orders accurately using Esker and SAP,



meeting same‐day entry expectations Send order confirmations and updates to ensure clarity and confidence for customers Manage product returns in accordance with company policy, including issuing RMAs and completing follow‐up Support customers with discontinued products by identifying alternatives or partnering with Sales and Technical teams Work closely with Sales, Logistics, Finance, and Technical teams to improve first‐contact resolution Contribute ideas that enhance processes, efficiency, and customer satisfaction Participate actively in team meetings, coaching sessions, and performance discussions Customer Satisfaction (CSAT) and/or Net Promoter Score (NPS) High school diploma required; post‐secondary education preferred or equivalent experience ~3–5+ years of experience in customer service, order management, or a call‐center setting preferred French language – oral and written required Strong customer‐first mindset with excellent communication and problem‐solving skills Experience with CRM and ERP systems such as Salesforce, SAP, and Esker Proficiency in Microsoft Teams, Outlook, Excel, and Word Comfortable working with phone systems and digital service platforms Be part of a collaborative, customer‐centric team Make a measurable impact on customer experience and business outcomes Opportunities to learn, grow, and contribute to continuous improvement We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

📌 Bilingual Customer CARE Representative (Toronto)
🏢 Lincoln Electric
📍 Toronto