Bilingual Customer Service Representative - 12 Month Contract Bilingual Customer Service Representative Full-Time (Hybrid) - 12 Month Contract REPORTS TO: National Contact Centre Manager Customer Service Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned and operated wholesale distributor. A family-owned company, it is one of Canada's leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl & Frisch is fully equipped to service large chain retailers, independent pharmacies, clinics, and hospitals for all their Rx, OTC, home healthcare, and front shop needs.

In this role, the Bilingual Customer Service Representative (CSR) provides excellence in customer service to our customers regarding order placement and issue resolution. We are proud to offer full-time remote work for our Customer Service team; however, there is a requirement to be in office 2 days per month to meet with the Customer Service team.

Hours of work:



Monday to Friday - 11:30am - 8:00pm Responsible for several key customer service tasks including order entry and the resolution of customer issues and inquiries. Empowered to build relationships with customers by "owning" customer issues, being responsive and proactive, and consistently providing a high level of customer follow-up and service. High school graduate Previous customer service or call centre experience is a strong asset Capable of handling a large volume of calls while maintaining professional and efficient service Ability to think problems through and recommend creative solutions to nonstandard customer issues Ability to communicate effectively (verbally and written) in a skilled manner with K&F; customers and internal K&F; departments Strong computer skills (Microsoft Office applications) Must be able to work independently with limited supervision Kohl & Frisch Limited welcomes applications from individuals with disabilities and provides accommodations upon request for candidates taking part in the selection process.

📌 Bilingual Customer Service Representative - 12 Month Contract (Vaughan)
🏢 Kohl u0026 Frisch
📍 Vaughan