Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.

About the opportunity The Contact Center Agent is responsible for delivering exceptional customer service by effectively handling customer inquiries, concerns, and issues through various communication channels. This role involves providing accurate information, resolving problems, and ensuring customer satisfaction.

Contact Center

Agents are expected to maintain a high level of product knowledge, adhere to company policies, manage case progress, and maintain detailed records of customer interactions. Solid communication skills, problem-solving abilities, and a customer-focused approach are essential in this role.

What you’ll get to do

- Customer Service: Provide exceptional customer service by addressing customer inquiries, concerns, and issues through various communication channels, such as phone and email.
- Problem Resolution: Accurately assess and resolve customer issues, ensuring their satisfaction and providing timely solutions.
- Product Knowledge: Possess a deep understanding of the company’s products or services and effectively communicate relevant information to customers.
- Compliance: Adhere to company policies, procedures, and compliance standards when handling customer interactions.
- Documentation: Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Feedback: Provide feedback and insights to improve customer service, processes, or product offerings.
- Team Collaboration: Collaborate with team members, leadership, and other departments to ensure a seamless customer experience and ensure personal and team goals are met.
- Case Management: Manage customer cases, tracking progress and ensuring timely resolution and follow-up.

Skills and experience we value

- Communication Skills:



Strong verbal and written communication skills with the ability to convey information clearly and professionally.
- Customer-Focused: A genuine commitment to providing excellent customer service and addressing customer needs effectively.
- Problem-Solving: Ability to analyze issues, identify solutions, and resolve customer problems efficiently.
- Patience: Remain patient and composed, even when dealing with challenging customers or complex issues.
- Multi-Tasking: Manage multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Computer Proficiency: Familiarity with customer relationship management (CRM) software and the ability to navigate computer systems efficiently.
- Inbound and Outbound Communication: Handle inbound customer calls and email inquiries, and initiate outbound communication when necessary.

What would make you stand out

- A sensitivity to people and culture.
- Advanced soft skills: exactness, positivity, empathy, and sensible thinking.
- 2+ years of prior experience in a call center role.
- Capacity to work flexible hours.
- Proven ability to be an effective, active, and engaged team member.
- Consistent delivery of high-quality interactions, all day, every day.

What’s in it for you Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life.



Our focus is not just on your job but on supporting you to be the best version of yourself.

This job posting is for an existing vacancy

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

Dayforce is committed to providing accommodations for applicants with disabilities throughout the recruitment process. If you require an accommodation, please contact us at [email protected].

About the Salary Ranges Please note that the salary range mentioned in this should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship.

Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

Pour consulter cette offre d'emploi en français, veuillez utiliser le lien: https://jobs.dayforcehcm.com/fr-CA/mydayforce/alljobs

📌 Bilingual (En/Fr) Customer Support Specialist (Canada)
🏢 Dayforce
📍 Canada