For training and onboarding purposes, this role will be onsite 4 days/week for up to 6 months. Following the onboarding period, the role will transition to a hybrid schedule of 2 days/week in office. Monday to Friday Our client is a national, independent, and not-for-profit organization dedicated to helping consumers and financial services firms resolve disputes fairly and efficiently.

They are recognized for their commitment to fairness, integrity, professionalism, and public service. This organization offers a collaborative and supportive workplace culture where employees are encouraged to grow professionally while making a meaningful impact within the financial services industry.



Life insurance Pension plan Generous vacation allotment Casual dress code Excellent training and onboarding program Opportunity to contribute to meaningful public-service work Bilingual Case Assessment Officers are the first point of contact for consumers and an key resource for firms.

Provide information regarding mandate and complaint-handling processes Assess complaints and determine whether they fall within mandate Draft out-of-mandate letters and communicate findings to consumers Support onboarding and training of new employees Participate in projects relating to organizational improvement and corporate objectives Assist with French translations when required Strong written and verbal communication skills in both English and French Strong computer and administrative skills Knowledge of the financial services sector is considered an asset Previous customer service or financial services experience is preferred

📌 Bilingual Finance Case Assessment Officer (Toronto)
🏢 Beyond Bilingual
📍 Toronto