TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well‐being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join a multidisciplinary team specialized in pension plans and employee benefits, where your expertise will contribute to designing high‐value technology solutions. As an IT business analyst, you will play a key role in transforming business requirements into concrete solutions, while collaborating closely with implementation teams. We are looking for someone with solid experience in functional analysis, with good knowledge in the design of ergonomic and accessible web applications.

You will be involved in all stages of the development cycle, from requirements gathering to documentation, through the design of intuitive solutions and technical support. In the context of an active project requiring rapid deployment and immediate involvement, you will work in strategic partnership with internal clients, which means your ability to collaborate and convince will have a real impact. Flexibility to work remotely while maintaining a healthy balance between your professional and personal life Modern and complex enterprise systems combined with a world‐class infrastructure that impacts thousands of customers, using cutting‐edge technologies and methodologies Lasting partnerships where your analyses and decisions will directly influence solutions creating real value for our customers Translate business requirements into detailed specifications and participate in the high‐level design and estimation process Design software solutions aligned with solution architecture and technical roadmap Provide technical support and leadership in case of incidents or service interruptions to ensure effective resolution Collaborate with the Software Product Owner (SPO), UX designers, and key partners in a matrix structure Produce documentation for the user community (release notes, guides) Work with developers and quality assurance to ensure complete understanding of the design and alignment of development initiatives Support delivery teams (development and QA) to ensure quality deliverables Technical Skills ~ Degree in computer science, business analysis, administration, actuarial mathematics, or related relevant field ~5+ years of relevant experience in business analysis (or equivalent with expertise in managing complex systems) ~ Bilingual in French and English, oral and written ~ Experience collaborating with a UI/UX design team and ability to understand the principles of ergonomic and accessible web application design ~ Excellent synthesis skills and great ease in understanding, systematizing, and simplifying technical concepts ~ Ability to understand and use common IT technologies ~ Knowledge of Agile methodologies Assets Experience in a Protected environment or large‐scale Agile methodology Experience with digital transformations or modernization initiatives Rapid learning capability and quick grasp of concepts, essential for this immediate transition to active projects – you will need to learn quickly and jump into existing projects Language Requirement Intermediate knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope.

We're a people-focused, customer‐first, purpose‐driven team who works together every day to innovate and do valuable.



We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

We offer accommodation for applicants with disabilities, as required, during the recruitment process. In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. If knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

It's an opportunity to improve businesses and lives by building healthier, happier workplaces. And it's a chance to build genuine, long‐term relationships along the way. It's a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.

Work that matters Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.

📌 Bilingual IT Business Analyst (100% remote) (Montreal)
🏢 Telus
📍 Montreal