Lead People. Drive Performance. Help Shape the Future.

Willow Insurance Corp. is seeking an experienced and motivated Branch Manager to lead our Debden office and contribute to the continued growth and development of our organization.

We are an independent, award-winning Saskatchewan insurance brokerage committed to simplifying insurance through expertise, education, technology, and exceptional client relationships.

As we continue to grow, we are looking for a leader who brings more than technical insurance knowledge. We want someone who takes initiative, develops people, identifies opportunities, and enjoys finding better ways to do business.

This is a hands-on leadership position that combines insurance brokerage, staff management, operational oversight, client relationship management, and strategic planning.

Working closely with the CEO, the Branch Manager will play an important role in strengthening our operations, supporting our team, and implementing initiatives that position Willow Insurance for continued success.

What You'll Do

Team Leadership & Development

- Lead, supervise, coach, and support employees to achieve individual and organizational objectives.
- Establish clear expectations, monitor performance, and promote accountability.
- Conduct regular employee check-ins, provide constructive feedback, and identify opportunities for professional development.
- Support recruitment, onboarding, training, and performance management.
- Foster a positive, collaborative workplace culture built on professionalism, initiative, and continuous improvement.

Insurance Brokerage & Client Relationships

- Manage a small portfolio of personal, farm, and/or commercial insurance clients, including renewals, coverage reviews, policy changes, and new business opportunities.
- Build and maintain strong client relationships through knowledgeable advice, proactive communication, and exceptional service.
- Provide technical guidance and support to staff on complex insurance matters, underwriting requirements, and client inquiries.
- Assist with escalated client concerns and identify appropriate solutions.
- Ensure accurate documentation, regulatory compliance, and adherence to brokerage and insurer requirements.
- Identify opportunities for new business, cross-selling, and client retention.

Branch Operations & Performance

- Oversee daily branch operations to ensure efficient workflows, timely service, and consistent performance standards.
- Monitor workloads, outstanding tasks, service standards, and operational priorities.
- Identify and resolve operational challenges while implementing improvements that increase efficiency and effectiveness.
- Monitor branch performance against established productivity, service, retention,



and growth objectives.
- Review operational reports, identify trends, and provide recommendations to improve results.
- Ensure brokerage systems, procedures, and internal controls are consistently followed.
- Collaborate with employees across Willow Insurance locations to maintain consistent service and operating standards.

Strategy, Growth & Innovation

- Collaborate directly with the CEO on business strategy, organizational development, and growth initiatives.
- Assist in developing and implementing operational plans that support the organization's long-term objectives.
- Translate strategic priorities into measurable goals and actionable plans.
- Identify opportunities to improve client experience, employee productivity, operational efficiency, and business performance.
- Support the implementation of new technology, workflows, programs, and service initiatives.
- Contribute ideas and recommendations that strengthen Willow Insurance's competitive position and support sustainable growth.

What You'll Bring

Required Qualifications

- Minimum 5 years of experience in the property and casualty insurance industry, preferably within an independent brokerage.
- Valid Saskatchewan general insurance license appropriate to the position, or eligibility to obtain one before commencing licensed duties.
- Demonstrated experience supervising, coaching, or leading employees.
- Strong technical knowledge of personal, farm, and/or commercial insurance products.
- Proven ability to manage client relationships and deliver exceptional service.
- Strong organizational, problem-solving, and decision-making skills.
- Ability to manage competing priorities while maintaining attention to detail and accountability.
- Excellent communication, interpersonal, and leadership skills.
- Proficiency with brokerage management systems and digital business tools.

Preferred Qualifications

- CAIB, CIP, or equivalent professional insurance designation.
- Previous experience in a branch management or brokerage leadership position.
- Experience with Applied Epic.
- Demonstrated success in business development, client retention, or portfolio management.
- Experience implementing operational improvements, technology changes, or strategic initiatives.

Who Will Thrive in This Role? We're looking for someone who is equally comfortable leading a team, advising a client,



solving an operational problem, and contributing to a strategic discussion.

Our ideal candidate

- Takes ownership: Recognizes what needs to be done, takes initiative, and follows through.
- Leads with accountability: Sets clear expectations, supports employees, and addresses challenges constructively.
- Thinks strategically: Looks beyond today's tasks to identify opportunities for improvement and growth.
- Solves problems: Investigates issues, considers solutions, and makes sound decisions.
- Embraces innovation: Is open to new technology, processes, and ways of improving the client and employee experience.
- Builds relationships: Values trust, professionalism, collaboration, and exceptional client service.

Most importantly, you understand that great leadership isn't about having all the answers. It's about developing people, strengthening operations, and creating an environment where both employees and the business can succeed. Why Join Willow Insurance?

Willow Insurance is a growing, independently owned Saskatchewan brokerage with a strong commitment to our clients, employees, and communities.

We've built our reputation by challenging traditional approaches, embracing innovation, and putting relationships and education at the center of everything we do.

As part of our leadership team, you'll have the opportunity to make a meaningful impact on how our organization operates and grows.

What We Offer

- Competitive annual salary of $75,000–$90,000, commensurate with experience and qualifications.
- Full-time, permanent employment.
- A collaborative, supportive work environment.
- Opportunities for professional development and career growth.
- Direct involvement in organizational planning and strategic initiatives.
- The opportunity to help shape the future of a growing independent brokerage.
- Access to our innovative Willow Resilient Roots employee support program, subject to eligibility.

Ready to Grow With Us? If you're an experienced insurance skilled who enjoys leading people, improving operations, and helping a business grow, we'd love to hear from you.

Apply today!

Please submit your resume and a brief cover letter outlining your insurance experience, leadership background, and why you're interested in joining Willow Insurance Corp.

Email: [email protected]

Website: https://willowinsurance.ca/

Willow Insurance Corp.

We Simplify Insurance.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Pay: $75,000.00-$90,000.00 per year

Benefits

- Dental care
- Disability insurance
- Life insurance
- On-site parking
- Tuition reimbursement
- Wellness program

Work Location: In person

📌 Branch Manager- Insurance Brokerage (Debden)
🏢 Willow Insurance
📍 Debden