Cozey isn't just a furniture company; With a clear vision to lead globally, we leverage data-driven strategies and foster adaptability to stay ahead of market dynamics. Kickstart your career with Cozey's dynamic and rapidly expanding team as a Customer Happiness Ambassador! This foundational role is an excellent opportunity for motivated young professionals eager to thrive in the e-commerce industry.

At Cozey, we value a customer-first mentality and the development of comprehensive company knowledge and skills. Excelling in the Ambassador role isn't just about getting a foot in the door---it's about building a solid foundation for your career. Many of our former Ambassadors have successfully advanced to positions in Marketing, Operations, HR, and even leadership roles throughout the company.

Enhance Customer Interactions: Engage with customers through a mix of emails, live chats, social media, phone calls & video consultations, to deliver outstanding service experiences.

Become a Product Expert: Keep up-to-date with our products, launches, and promotions to provide enthusiastic and informed support. Address customer concerns regarding orders, checkout, or product assembly swiftly and professionally. Excel in Customer Follow-Up: Guarantee exceptional service by proactively following up with customers post-interaction.





Creatively solve any issues that arise after sales to ensure continued customer satisfaction. Identify and implement process improvements to boost efficiency and overall excellence. Talented service representatives with one year of experience and remarkable achievements Bilingual proficiency in English and French is essential Priority will be given to candidates available to work evenings and weekends Previous customer service experience in a contact centre is beneficial but not required Flexible Work Options: Work from home or enjoy our dog-friendly office setting --- hybrid or fully remote to your liking!

Market-competitive salary: Earn $50k annually with potential for growth. Full-Time Benefits: 40-hour work week with 3 weeks of vacation and comprehensive group benefits after 3 months. Thrive in a workplace that values diversity and offers numerous opportunities for career advancement.

Ready to step into a role where your work directly contributes to our mission of creating the best customer experience in the furniture industry? Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates.

📌 Building Ambassador (Montreal)
🏢 Cozey
📍 Montreal