The Case Coordinator is a member of the Lakeland Centre for FASD 2nd Floor Women’s Recovery Centre (2nd Floor) team, with a specific direction in providing 2nd Floor clients with support services. Under the authority of the 2nd Floor Supervisor, the Case Coordinator assumes responsibility for the coordination of a clients stay at the 2nd Floor.

The Case

Coordinator will work collaboratively with the 2nd Floor team to support clients through to completion and aftercare follow up. Throughout a client's stay, the Case Coordinator is responsible for many things, including but not limited to: creating an Individual Recovery Plan (IRP), Safety Plan and After Care Plan development.

Duties and Responsibilities

•Attend team meetings to support clients from a collaborative approach.

•Approach all key responsibilities and client support from a harm reduction, trauma informedand strengths-based approach.

•Provide mentorship, advocacy, and support wo women who may be pregnant, have issueswith progematic subsance use, and want to be in a recovery program.

•Provide support to clients with emotional regulation difficulties.

•Assist clients with naviating systems, barriers and human services environments.

•Utilize and role model exceptional client advocacy skills.

•Complete case notes in an accurate and timely manner.

•Complete monthly reporting.

•Create and maintain accurate and up-to-date client files (electronic and paper).

•Provide guidance and support to the Frontline team (including on the floor coverage).

•Provide education/training and resource material to team members, clients, andstakeholders.

•Rotational On-Call duties.

•Provide coverage to 2nd Floor Supervisor as designated.

•Provide coverage to the Intake Coordinator and support the Intake Coordiantor incompleting intakes.

- Provide support to Frontline (including coverage) as needed.
- Additional duties as required.

Qualifications

- Post-secondary diploma or degree in human services, addiction & mental health, social work or an equivalent combination of education, training, and relevant experience.
- Minimum of three (3) years direct experience working with an addiction and/or mental health field. • Experience supporting women in their healing and understanding of issues impacting women who experience poverty, trauma, homelessness, substance use,



and/or concurrent disorders.
- Must be culturally competent.
- Experience supporting clients with behavioural challenges, and implementing safety precautions in environmental working conditions that may contain the following: inappropriate language, verbal, and physical aggression.
- Ability to support women who are experiencing crisis situations.

- Oral and written communication skills, ranging from individual case management to collaborating with community agencies and speak in front of large groups on behalf of the LCFASD.
- Computer proficiency in Microsoft Office, Word and Excel.

- Criminal Record Check (with Vulnerable Sector Screening).
- Child Intervention record check.
- Class 5 driver’s license.

Assets • Knowledge of best practice and evidence-based approaches in addiction and mental health treatment considered an asset.

- Previous case management experience considered an asset.
- Experience with crisis management, safety planning, discharge planning and knowledge of de-escalation techniques considered an asset.

- Experience in supporting individuals to achieve their goals from a holistic perspective considered an asset.
- Knowledge of FASD, Harm Reduction, Trauma Informed Practice and Relational Theory will be considered an asset.

- Experience working persons with neurodevelopmental disorders, at-risk populations, and knowledge of barriers to employment will be considered an asset.
- Knowledge of concurrent disorders will be considered an asset.

- Leadership experience will be considered an asset.

Knowledge, Skills & Abilities

- Understanding of the addiction and mental health fields,
- De-escalation skills.

- Effective listening skills.
- Strong interpersonal, relationship building & conflict resolution skills.
- Creative problem solving skills.
- Sound judgement and decision making skills.

- Excellent verbal & written communication skills (including presentations, group facilitation, report writing).




- Proficient in a variety of computer applications (Microsoft Outlook, Excel, Word, Teams).

- Strong organizational & planning skills.
- Leadership skills.
- Effective time & stress management skills.
- Ability to be self-directed and work with minimal supervision while simultaneously acting as part of the 2nd Floor team.

- Capacity to work with people from diverse cultural backgrounds.
- Non-judgmental attitude.
- Knowledge of community services and resources, and exceptional advocacy skills.

Training The following training will be considered an asset (training will be provided):

- First Aid/ CPR (Current).
- Non- Violent Crisis Intervention.
- Suicide Intervention (ASIST).

Conditions of Employment:

- Criminal Record Check (with Vulnerable Sector Screening).
- Child Intervention Record check is a condition of employment.

- A current Class 5 driver’s license, satisfactory driver’s abstract and valuable insurance history is necessary to be insured by LCFASD, as transportation of clients is required

o Proof of third-party insurance in the amount of 2 million dollars is required

Working Conditions and Physical Requirements

- The 2nd Floor Case Coordinator will work at the 2nd Floor, located at the LCFASD main office.
- The 2nd Floor Case Coordinator will be considered an active on-duty staff that will work ‘on the floor’ and be responsible for supervision of clients.

- Hours of work are flexible within a one-month time frame: 36.25 hours per week not to exceed 145 hours per 4-week period.

o Available to work a flexible schedule, including some evenings and weekends, as approved by the 2nd Floor Supervisor.

o Overtime may be required.

o Shift work may be required to meet staff: client ratio.

- Potential for exposure to blood, bodily fluids and/or other communicable diseases
- Possible exposure to clients with behaviors such as inappropriate language, verbal and physical aggression and be required to respond and/or provide support to clients and team in such situations.

Job Types: Full-time, Temporary

Contract length: 14 months

Pay: $25.18-$27.29 per hour

Benefits

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Work Location: In person

📌 Case Coordinator (Cold Lake)
🏢 The Lakeland Centre for FASD
📍 Cold Lake