Employment Type: Regular Full-Time Work Model: Hybrid (2 days in office) Language: Bilingualism in English and French is required.

Additional Information: This/these role(s) is/are currently vacant We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. The best part is that you will work with people that care passionately about you, our clients and our communities. As the Claims Representative I you will investigate, negotiate and settle service claims including automobile, property and rudimentary commercial automobile claims for the organization.

Interpreting and applying coverages, participating in major event responses and negotiating and settling service claims with a focus on behaviour based outcomes. Communicating with clients to deliver clear messages and resolve concerns while liaising with stakeholders to ensure the efficient and timely settlement of claims. Supporting the organization by sharing claims handling knowledge and feedback to key business partners on process efficiencies to enhance the client experience.

Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement. You influence change and are committed to continuous improvement, in order to exceed client expectations. You have one year of experience in insurance or in a related field.

You have a post-secondary education in insurance or a related discipline.



You have the Provincial Adjuster Licence (Claim Adjuster and Personal Lines Autorité des Marchés Financiers) and working towards the Chartered Insurance Professional (CIP) designation and Commercial Licence is an asset. Consideration is given for students requiring internship hours for the attestation of Collegial Studies (AEC) in Damage Insurance.

You have basic knowledge of insurance and insurance claims, policy wordings, the vehicle repair process, provincial legislations and regulations. Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams. Training and development opportunities to grow your career.

Versatile work options and paid time off to support your personal and family needs. Paid volunteer days to give back to your community. In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education. Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

📌 Claims Examiner - ON-SITE/INSURANCE (Laval)
🏢 Co-operators General Insurance
📍 Laval