We support our employees to shape their career by encouraging continuing education and investing in training and development. We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.

We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.

We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs. We recognize the importance of work life balance with our hybrid work program, wellness allowance, and year-round social activities and events. We are looking for a Client Service Associate to join our team in our Vancouver Office!

As a Client Service Associate in our Real Estate division, you will be responsible to assist the Client Service Manager (CSM) and Client Executive (CE) to provide the highest quality service to clients by providing professional and accurate documentation. Your day as a Client Service Associate Obtains claims history from claims department on behalf of CSM/CE. Responds to telephone calls and written inquiries from clients and underwriters in a timely and professional manner, in the absence of the CSM/CE.

Processes cover notes/binders, invoices, certificates of insurance, enclosure/clarification letters, memos, and other documentation as required,



with clear instructions and direction from CSM/CE. Maintains expiry lists, records, and policy files to ensure that they are organized and up to date. Requests and follows up with Marketing for outstanding information, endorsements or policy documentation.

Other miscellaneous duties and special projects as required. Follows corporate policies and procedures. 2-3 years insurance related experience ~ Must have a Level 1 license. Level 2 license is preferred. ~ Good knowledge of Microsoft Word, Outlook, EPIC, Excel, PowerPoint ~ Ability to work with high volume accounts, in a fast paced environment ~ Client focused and service oriented ~ Energetic and adaptable ~ Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America.

Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Office Information Our

Vancouver office is situated in Coal Harbour, half a block from the world renowned Seawall. Our office is easily accessible for employees by car and public transit and there are bike storage lockers in our building.

Learn more about us on our website: The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking and unique knowledge. Accommodations are available on request for candidates taking part in all aspects of the selection process.

📌 Client Service Associate - Real Estate Insurance (Vancouver)
🏢 BFL Canada
📍 Vancouver