Department of Social Supports and Well-Being

Reporting to the Client Services Manager, the Client Services Officer A provides comprehensive and quality front-line service to clients enquiring about programs offered by Income Support Services. This position assesses clients’ needs, determines initial and continuing eligibility for programming and calculates financial benefits; administers programs and services in accordance with departmental policies, procedures and legislation; collaborates with community partners and other stakeholders to deliver programs and services; interprets departmental policy and procedures; utilizes information technologies to deliver services and manage data; performs quality assurance activities to ensure program integrity; participates in delivery of presentations to various groups; contributes to continuous improvement activities; and other related duties as required.

Screening Criteria

- Completion of a degree in a related field (equivalencies will be considered)
- Relevant client service experience




- Experience providing service to clients experiencing financial, employment and/or social issues (asset)
- Case management experience (asset)

Assessment Criteria

- Knowledge of client service delivery practices
- Knowledge of income support (asset)
- Ability to effectively exchange information
- Ability to work independently and manage time and tasks
- Ability to manage stress
- Ability to think critically

Conditions of Offer

- Recent and satisfactory Certificate of Conduct from local police (or equivalent)

Conditions of Acceptance

- Willing to accept requirement for access to private transportation for business purposes
- Acknowledges requirement for some travel (occasional)

Information for Applicants In your application, please identify which location you would prefer, Stephenville, Channel Port-aux-Basques, or both.

For more information about this prospect please contact Pat Pittman, Client Services Manager, at (phone hidden) or [email protected].

📌 Client Services Officer A (Channel-Port aux Basques)
🏢 Government of Newfoundland and Labrador
📍 Channel-Port aux Basques