Hours: Approximately 15/20 hours per week initially, increasing toward 30–35 hours as the clinic grows

Work location: In person

Benefit: On-site parking

Brintnell Counselling & Psychology is seeking an organized, proactive Clinic Operations & Growth Manager to oversee daily operations, support our administrative team, and help grow our practice.

We are looking for someone who takes ownership, follows through, identifies problems early, and turns ideas into completed work. This role combines hands-on clinic administration, staff supervision, and responsibility for supporting clinic growth.

Schedule and availability The schedule requires flexibility across daytime, evening, and weekend hours, including several closing shifts ending at 9:00 p.m. and one weekend shift.

The position will begin at approximately 15/2020 hours per week, with the potential to increase toward 30–35 hours as clinic activity grows. Applicants should be comfortable with both the initial hours and the possibility of increased hours.

Responsibilities

Clinic growth and referral development

- Build and maintain referral relationships with healthcare providers, schools, community organizations, and other relevant partners.
- Coordinate outreach activities and track contacts, follow-ups, and results.
- Improve inquiry follow-up, clinician matching, and booking processes to help prospective clients connect with appropriate services.
- Identify opportunities to increase bookings and support clinicians in building their caseloads.
- Collaborate with marketing staff to coordinate promotions, content, and outreach priorities.
- Track inquiries, referrals, bookings, and other useful measures to assess progress.





Daily operations and team leadership

- Supervise, train, schedule, and support administrative staff.
- Coordinate shift coverage, handovers, and explicit assignment of responsibilities.
- Maintain and improve procedures so work is consistent and can be handed over smoothly.
- Oversee scheduling, client communication, referral handling, and administrative workflows.
- Coordinate staff and clinician onboarding and offboarding.
- Maintain organized records and protect confidential information.
- Coordinate supplies, vendors, and facility-related needs.

Billing and financial administration

- Oversee invoicing, payments, insurance claims, and account follow-up.
- Reconcile billing records and identify discrepancies.
- Prepare and check payroll information and clinician compensation reports.
- Coordinate with the bookkeeper and Founder to resolve questions and ensure accurate reporting.

Accountability and follow-through

- Provide clear updates on completed work, outstanding tasks, and issues requiring attention.
- Take ownership of assigned projects and follow them through to completion.
- Identify errors, make corrections, and improve processes to prevent recurring problems.
- Keep task records and procedures current so another team member can take over when needed.

Qualifications





- At least three years of relevant administrative experience.
- Experience supervising staff or managing office operations.
- Experience with scheduling, invoicing, insurance billing, reconciliation, and confidential records.
- Ability to develop and improve procedures, tracking tools, and reports.
- Experience supporting outreach, marketing, referral development, or business growth.
- Proficiency with Google Workspace.
- Jane App experience is strongly preferred.
- Strong communication, judgment, organization, attention to detail, and follow-through.
- Ability to work independently, prioritize competing needs, and recognize when an issue requires escalation.

How to apply Email your résumé and a brief cover letter to [email protected].

Subject: Clinic Operations & Growth Manager Application – Your Full Name

Please include responses to the following:

- What days and hours are you available? Can you work several closing shifts until 9:00 p.m. and one weekend shift?
- What is your earliest start date? Do you anticipate any changes to your availability, and could you increase your hours as the clinic grows?
- What experience do you have supervising staff and using Jane App or similar practice-management software?
- Describe an example of how you helped increase referrals, bookings, or business growth.
- Describe an administrative or billing problem you identified, how you resolved it, and what you did to prevent it from happening again.

Pay: $25.00-$35.00 per hour Expected hours: 15.0 – 35.0 per week

Benefits

- Flexible schedule
- On-site parking

Work Location: In person

📌 CLINIC OPERATIONS & GROWTH MANAGER Brintnell Counselling & Psychology — Northeast Edmonton, AB
🏢 Brintnell Psychology
📍 Edmonton