Position Summary

At Workplace One, we believe that an exceptional workspace is about more than where people work. It’s about how people feel when they walk through the door.

As Community Manager, you are the heart of the member experience at your location. You set the tone for the space, creating an workplace that feels warm, welcoming, polished and thoughtfully cared for. From remembering a member’s name and anticipating their needs to ensuring every detail of the workspace is just right, you take pride in making people feel at home while delivering the elevated service and attention to detail of a great hotel.

This is a hands-on, people-focused role that blends hospitality, relationship building and day-to-day workspace management. You are naturally attentive, take ownership of your surroundings, and understand that the smallest gestures can make the biggest difference. Whether welcoming a first-time visitor, helping a member resolve an issue, preparing for a meeting or ensuring a shared space is always guest-ready, you approach every interaction with warmth, professionalism and care.

We are looking for someone who takes genuine pride in creating exceptional experiences for others. A background in hotels, luxury hospitality, guest services or a similar service-led environment would be a strong asset.

Main Duties and Responsibilities

1. Hospitality & Member Experience

- Create a warm and welcoming atmosphere. Be the face of Workplace One at your location, greeting members and guests with genuine warmth, professionalism and enthusiasm. Ensure everyone feels acknowledged, comfortable and welcome.
- Anticipate needs and deliver thoughtful service. Get to know members, understand their preferences and look for opportunities to make their day easier. Take a proactive approach to service rather than waiting to be asked.
- Maintain exceptional presentation standards. Take ownership of the look, feel and atmosphere of the workspace, ensuring it is consistently clean, organized, polished and inviting. Pay attention to the details, from neatly arranged furniture and cushions to spotless counters and well-presented common areas.
- Create a seamless guest experience. Welcome visitors, support tours and ensure guests are received professionally and guided confidently through the space.
- Deliver attentive meeting and office support. Manage bookings for meeting rooms and on-demand offices, ensuring spaces are ready for use and presented to Workplace One standards.
- Coordinate catering and special requests. Arrange catering with members and service providers, ensuring orders are accurate, timely and thoughtfully coordinated before and during service.
- Help members make the most of their workspace. Assist with amenities and office services, including coffee and tea stations, sparkling water, printing, conference phones, interactive displays and booking software. Connect members with the appropriate team for additional services such as parking and telephone services.
- Respond with care and accountability. Listen to member concerns,



resolve issues wherever possible and follow through until matters are addressed. Work calmly and professionally to de-escalate concerns and ensure members feel heard and supported.
- Support a seamless day-to-day experience. Work with Operations, Community Support and other internal teams to resolve Wi-Fi issues, power interruptions and other unexpected situations with minimal disruption to members.

2. Workspace Care & Daily Operations

- Take pride in the space. Conduct regular walkthroughs throughout the day to ensure the workspace remains welcoming, organized and ready for members and guests. Notice what needs attention and take initiative to address it.
- Maintain common areas by keeping counters and tables clean, managing dishwashers, replenishing supplies and returning furniture, cushions and workstations to their proper arrangement.
- Coordinate with cleaning staff on regular cleaning schedules and one-off requests, following up to ensure Workplace One’s standards are consistently met.
- Coordinate member move-ins and move-outs, including liaising with building management and ensuring all arrangements are completed smoothly.
- Ensure offices are properly prepared before occupancy and returned to Workplace One standards when vacated.
- Receive and manage incoming mail and packages, ensuring timely delivery to members and appropriate notifications.
- Arrange courier services for members as requested and ensure related charges are accurately recorded.
- Work collaboratively with building management and internal Operations and Facilities teams to address building-related concerns and support an efficient, well-maintained workspace.

3. Member Administration & Coordination

- Complete member and company onboarding, ensuring a smooth, welcoming and well-organized introduction to Workplace One.
- Set up member accounts and company information in Yardi and the appropriate shared drives, prepare keys and access cards, install printing drivers, coordinate with building management and send welcome communications and onboarding materials.
- Maintain accurate and up-to-date member information, account details and amenity selections within company systems.
- Prepare authorization forms when members add services or amenities to their accounts.
- Record non-recurring member charges accurately, including printing, catering, replacement access cards, after-hours bookings and other applicable services.
- Review and approve monthly invoices on the 19th and 20th of each month, ensuring charges are accurate and complete.
- Maintain location-specific information in company communication documents and ensure relevant details are current and accessible.





Requirements Attributes & Competencies

Hospitality &

• Service Excellence

- A natural service orientation and a genuine enjoyment of making people feel welcome, comfortable and cared for.
- An understanding that exceptional hospitality comes from anticipating needs, paying attention to detail and consistently delivering on the little things.
- Previous experience in hotels, luxury hospitality, guest services, concierge services or another customer-facing service environment is strongly preferred.

Warmth & • Relationship Building

- An approachable, personable and engaging demeanor that helps build genuine relationships with members and guests.
- The ability to make people feel acknowledged and valued while maintaining professional boundaries.
- Confidence interacting with a diverse range of people and adapting to their individual needs and preferences.

Attention to Detail & • Pride of Place

- A strong sense of ownership and pride in maintaining a beautiful, organized and welcoming environment.
- The ability to notice what needs attention without being prompted and take initiative to address it.
- High personal standards for presentation, cleanliness, organization and follow-through.

Communication & • Professionalism

- Excellent verbal and written communication skills, with a warm, polished and professional approach.
- The ability to communicate clearly, listen attentively and handle requests with tact and discretion.

Problem Solving & Accountability

- A proactive, resourceful approach to resolving issues and finding solutions.
- The ability to remain calm under pressure, manage competing priorities and handle difficult conversations with empathy and professionalism.

- A strong sense of personal accountability, including taking ownership of requests and following through to completion.

Organization & Adaptability

- Strong organizational skills and the ability to balance hospitality responsibilities with administrative and operational tasks.

- Comfort learning technology and using software to manage bookings, member accounts and daily operations.
- A flexible, hands-on approach and a willingness to step in wherever needed to ensure the best possible member experience.

What Success Looks Like A successful Community Manager makes Workplace One feel like a place people are genuinely happy to return to each day. Members feel recognized, welcomed and cared for. Guests receive a consistently excellent first impression.

The workspace is beautifully maintained, the details are taken care of, and issues are handled with professionalism and follow-through. Above all, you understand that hospitality is not simply about being friendly. It is about taking ownership, anticipating needs and making people feel that someone is genuinely looking out for them.

Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Benefits

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care

Work Location: In person

📌 Community Manager (Toronto)
🏢 Workplace One
📍 Toronto