Job Title: Community Relations Worker

Department: Tenant Services

Reports To: Senior Manager, Community Development & Engagement

Salary: $34.74 - $37.73/ per hour

Date: June 9, 2026

Purpose of the Role The Community Relations Worker assists a diverse tenant population and responds to a variety of tenant or neighbourhoods problems or needs, including advocating on the tenant’s behalf while representing CHC’s policies and interests. The focus is on assisting households with housing-related issues and facilitating resolutions by working in collaboration with CHC staff and external community resources.

The CRW also supports the development of community solutions and tenant-focused programs by collaborating with a broad network of service providers and stakeholders to meet the social and physical needs of CHC residents. Professionalism, respect, and balance between individual and community interests are central to this role

Responsibilities The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. Windsor Essex Community Housing Corporation (WECHC) maintains the right to modify job duties and responsibilities at its discretion.

- Assist residents with tenancy-related concerns, including tenant-to-tenant disputes, transfer requests, and interventions in tenancies at risk.
- Advocate on behalf of residents while upholding CHC policies.
- Mediate tenancy issues by helping residents understand their obligations and connecting them to appropriate supports.




- Build rapport with tenants and stakeholders within assigned communities to address issues and support community health.
- Participate in or facilitate the development of community programs and partnerships, including youth and mentorship initiatives.
- Under direction from Corporate Services, oversee delivery of assigned summer recreation programs.
- Support tenant groups and foster grassroots community initiatives within CHC communities.
- Provide crisis intervention, advocacy, and referral services to tenants.
- Maintain awareness of current legislation, trends, and events affecting tenants.
- Participate in community and tenant committees and initiatives.
- Support the creation and delivery of tenant communications.
- Liaise with community agencies to strengthen partnerships and resources.
- Lead or contribute to special assignments or studies focused on the social aspects of housing.
- Other duties as assigned.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.





Characteristic and Ability Requirements

- Robust interpersonal, communication, and mediation skills.
- Ability to work empathetically and professionally with a diverse tenant population.
- Demonstrated tact, diplomacy, and respect for client confidentiality and autonomy.
- Team-oriented with a high level of flexibility and adaptability.
- Strong organizational, prioritization, and time management skills.
- Excellent judgment, discretion, and problem-solving ability.
- Experience facilitating group discussions and planning community events.
- Ability to communicate effectively in writing and verbally with various audiences.
- Commitment to equity, anti-oppression, and community development principles.

Educational and Training Requirements

Education Required: Bachelor of Social Work or a related honours degree.

Certification Required

Training Required

Other Education / Certification

/ Training preferred: Training in community capacity building, program development, or social housing contexts.

Work Experience Requirements

Work experience required

- Experience in the social service field, preferably in social housing or community development.
- Experience with crisis intervention, conflict resolution, and program planning.
- Previous grant writing and program delivery experience considered an asset.

Technical Requirements

Software: Microsoft Suites

Other: Must possess a valid Ontario G-Class Driver’s License, current insurance, and have access to a personal vehicle for work purposes.

📌 Community Relations Worker (CRW) (Windsor)
🏢 Windsor Essex Community Housing
📍 Windsor