POSITION SUMMARY

Reporting to the Manager of Community Support Services, the Community Support Services Coordinator is responsible for the day-to-day coordination of Community Support Services programs, including Caregiver Respite, Home Help/Homemaking, Home Maintenance and Assisted Living. The Coordinator supports client assessment and service planning, staff scheduling and assignments, quality improvement, documentation, and communication with employees, clients, families and community partners. The position provides day-to-day operational direction to staff and may assume designated responsibilities of the Manager during periods of absence.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Coordinate client intake, assessment, service planning, implementation, review and evaluation for Community Support Services programs.
- Develop, maintain and continuously update master staff schedules and client assignments within AlayaCare, ensuring service continuity and operational efficiency.
- Coordinate daily scheduling activities, including responding to last-minute absences, call-ins, client service changes, staffing shortages and emergency coverage requirements.
- Manage staff and client preferences while balancing service consistency, operational needs, seniority provisions and collective agreement requirements.
- Schedule staff in accordance with applicable collective agreement provisions, established scheduling practices and organizational policies.
- Ensure client visits and assignments are distributed fairly and effectively while maintaining continuity of care and service expectations.
- Maintain and update staff call-in lists, rotation schedules and master hour tracking documentation.
- Complete timekeeping functions and payroll-related scheduling reports as required within established deadlines.
- Generate and analyze AlayaCare reports related to payroll, staffing, scheduling, client services and operational planning.




- Review and update departmental policies and procedures in collaboration with the Community Support Services Manager.
- Assist the Manager with operational, administrative, and special projects as assigned.
- Complete monthly client chart audits and follow up on identified documentation concerns.
- Manage the day-to-day operations of the Community Support Services office in the absence of the Coordinator Assistant.
- Prepare correspondence, reports, statistics, and other administrative documents as required.
- Participate in departmental meetings and quality improvement initiatives.
- Maintain confidentiality of employee, client, and organizational information at all times.
- Prepare or contribute to program reports, statistics, work plans, correspondence and other documentation as required.
- Assist the Manager with recruitment activities, including interviews, as assigned.
- Participate in employee orientation and onboarding activities as required.
- Take meeting minutes or maintain records of meetings where appropriate.

QUALIFICATIONS, SKILLS & ABILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

- Post-secondary education in health care, community services, social services, business administration, or a related field.
- Minimum two (2) years' experience in a health care, community care, or related service environment.
- Experience working in a unionized environment is considered an asset.




- Demonstrated experience coordinating and scheduling staff in a complex operational environment.
- Experience using electronic scheduling systems and client management software.
- Experience with payroll support, timekeeping processes, and administrative reporting is considered an asset.
- Demonstrated knowledge of aging, quality improvement and community programs.
- Strong attention to detail and ability to collect, document, and communicate information accurately.
- Excellent communication and interpersonal skills, with the ability to provide support and education to staff in a respectful and collaborative manner.
- Demonstrated ability to work independently while contributing effectively within a team environment.
- Robust attention to detail and accuracy in reporting, scheduling, and documentation.
- Advanced proficiency in Microsoft Office applications, with strong Microsoft Excel skills and the ability to develop, maintain, and update spreadsheets and reports.
- Proficient in the use of computerized scheduling and client management software, specifically AlayaCare.
- Knowledge of policy review, development, implementation, and compliance practices.
- Proven effective time management and priority-setting abilities.

WHY JOIN CASSELLHOME?

- Competitive salary and annual progression opportunities.
- Membership in the Ontario Municipal Employees Retirement System (OMERS)
- Comprehensive health, dental, and vision benefits
- Employer-paid life insurance and long-term disability coverage
- Paid vacation and sick leave
- Employee and Family Assistance Program (EFAP)
- Professional development and learning opportunities
- Employee recognition and service award programs
- Free on-site parking
- A supportive, collaborative, and respectful workplace culture

Job Types: Full-time, Permanent Pay: $34.43-$41.83 per hour

Work Location: In person

📌 Community Support Services Coordinator (North Bay)
🏢 Cassellholme
📍 North Bay