Overview

We are seeking an experienced Dispatcher / Load Planner to manage and schedule local city freight operations within the GTA. This role involves planning daily city deliveries and pickups, optimizing truck routes, and coordinating with drivers to ensure on-time, cost-efficient service. The ideal candidate understands city routing, fleet coordination, and short-haul freight operations.

Duties

- Ensure all Bills of Lading (BOLs), Proof of Delivery (PODs), and trip manifests are accurate and submitted on time.
- Communicate proactively with customers for delivery times, exceptions, or service-related inquiries.
- Work closely with the operations manager to improve on-time delivery performance (OTD%) and dispatch accuracy.
- Maintain logs of equipment status, driver hours, and daily trip metricsfor compliance and reporting.
- Manage shipping & receiving activities to ensure timely delivery and pickup of goods.
- Utilize multi-line phone systems to communicate with carriers, clients, and internal teams effectively.
- Enter data accurately into relevant systems, including freight details,



shipment statuses, and delivery confirmations.
- Analyze shipping data to identify opportunities for process improvements and cost savings.
- Maintain detailed records of shipments, delays, and other relevant logistics information.
- Qualifications
- Minimum 1+ years of hands-on experience in city dispatching, load planning, or fleet operations (LTL/FTL environment).
- Strong operational knowledge of GTA routes, local deliveries, and time-sensitive freight distribution.
- Ability to analyze trip data, route patterns, and fuel efficiency metrics to support continuous improvement.
- Experience coordinating with owner-operators, company drivers, and third-party carriers.
- Strong computer skills in Microsoft Excel, Outlook, and load-tracking software.
- Excellent decision-making, multitasking, and communication skillsunder operational pressure.

Job Type: Full time

Pay: $22.00-$26.60 per hour

Work Location: In person

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