· Demonstrated understanding of the Middle Eastern cultural and traditional health practices and beliefs. Cross-Cultural Health Broker with Rohingya speaking

Roots Community Health Centre is a member-driven, not-for-profit community health Centre (CHC). Our members face language and cultural barriers to accessing health care. Our mission is to provide person-centred, longitudinal care to vulnerable newcomers through an interdisciplinary, culturally safe team of family practice clinicians, specialists, allied health, social service professionals, and patient medical home attachment services.

We work with a Cross-Cultural Health Broker (CCHB) Model. CCHBs are multicultural, multilingual healthcare workers who facilitate communication between patients, service providers, and health and social service systems.

Summary of the Position The Cross-Cultural Health Broker (CCHB) is a unique role that serves the specialized population of racialized immigrants and refugees. This role is central to how Roots Community Health Centre fulfills its mission to provide accessible health services to those facing language and cultural barriers. CCHBs work to meet the health and wellness needs of the ethno-cultural communities Roots Community Health Centre serves along the continuum of settlement, integration, and social inclusion.

CCHBs are bilingual and bicultural individuals who identify with the community they serve and act as a bridge between members of the community and the institutional Canadian health and social systems to ensure full access to quality health care that is culturally and linguistically appropriate.

The role works in all programs and services offered at Roots Community Health Centre. They are trusted members of their communities and support the long-term relationship between patients, physicians, and other service providers while providing a cultural lens to ensure services are relevant and appropriate.

Duties and responsibilities:

1. Using a cross-cultural communication framework, facilitate appointments between patient and health care provider in the clinical setting.

· Support patients' access to health services by providing language and cultural interpretation and translation between clinicians and patients. · Ensure the patient's informed decision-making by conveying the information effectively between patient and clinician.
1. Manage patient care.

· Support continuity of care and fill healthcare gaps according to patients' preferences, needs, and values. · Support health system navigation by providing information about the Canadian healthcare system.

· Support patients' mental health needs through peer support or referrals.

· Support patient follow-up, i.e., call patients to inform them about specialist or hospital appointment details, help with lab requisitions or pharmacy needs, and other tasks if required.

· Identify and address problems affecting patients and their family members' health.

· Document all aspects of patient care, such as follow-up, recommendations and communication in patient electronic medical charts and other database management systems

1. Address social determinants of health (SDoH) in a primary health care context:

· Help identify patients' social determinants of health needs. · Determine if CCHB best meets SDoH needs or can be referred to an external service.

· Refer and liaise patients to appropriate health and social services on time and follow up to bridge gaps.





· Identify programs in other service provider agencies (government/NGO/settlement organization, etc.) that support SDoH client referral, ongoing.

· Network and maintain positive relationships with health and social service agencies.

1. Support Health Promotion or Discuss health screening, promotion, and disease prevention opportunities with patients, such as healthy behaviours, mental health awareness, etc.

· Co-develop and facilitate curriculum and workshop materials for community health workshops and peer-led groups. · Create a welcoming, confidential, and safe environment for program participants.

· Enable clients to take leadership in their communities.

1. Support patients accessing health care services through virtual technologies.

· Educate patients on recent technologies and electronic modalities to access health and social services such as virtual appointments, online booking for laboratory appointments, online applications for government benefits, etc. · Identify patients' most suitable technological method to access services. Support patients in troubleshooting technical issues.
1. Patient Advocacy

· In all interactions between patients and service providers (medical, health, SDoH, etc.), create space for patients' needs to be heard and met. · Apply a cross-cultural advocacy framework (e.g. missing documents for program/services eligibility requirements).

· Acknowledge and address power imbalance in advocacy.

1. Strictly adhere to privacy and confidentiality guidelines and use OSCAR-EMR and clinic-provided cell phones to communicate confidential patient information.
2. Develop trusting relationships with community members, agencies, and support workers within the community.
3. Share the vision and mission of Roots Community Health Centre with patients and community members, orienting them on membership and programs available to them.
4. Attend internal and external stakeholder meetings as necessary.

Qualifications Required

Skills and Education:

· Bachelor's in health sciences or related field, two years of related Experience, or an equivalent combination of education, training, and Experience or other qualifications determined to be reasonable and relevant to the level of work

· Experience working as a CCHB, community health worker or related Experience.

· Fluency in English and Kurdish language.

· Functional in MS Office and other digital communication platforms.

· Demonstrated understanding of similarities and differences between the Canadian and Middle East healthcare systems.

· Demonstrated understanding of the Middle East community's cultural and traditional health practices and beliefs.

· Demonstrated understanding of social determinants of health for racialized ethnocultural communities

· Ability to identify and assess assets and needs of patients and community members.

· Ability to create culturally and interculturally safe and inclusive spaces rooted in migration experience.

· Demonstrated ability to advocate for patients' needs and resources internally and externally.

· Demonstrated ability for relational practice, active listening,



and building trust with all stakeholders.

· Demonstrated ability to navigate and support difficult conversations, tension, or conflicting perspectives.

· Demonstrated ability to manage risk and maintain confidentiality.

· Ability to take the initiative to solve complex problems, working independently and in a team environment.

· Ability in time management, prioritization, and organization.

Preferred Skills:

· Experience working in a culturally diverse community-based setting.

· Working with diverse immigrant and refugee communities.

Working conditions:

As a community service organization, Roots Community Health Centre's work is demanding and rewarding. Roots Community Health Centre is committed to providing an emotionally and physically safe working environment where employees can thrive. CCHB works as part of an interdisciplinary, collaborative team.

· They are highly responsible for meeting patients' needs and are often placed in conflict situations.

· They are responsible for the accuracy of the information being translated, for patients' informed decision-making, and for maintaining patient charts up to date.

The CCHB will be trained in general and specific clinical protocols and guidelines as necessary. As trusted and established community members, they may need to navigate difficult situations while maintaining trusting relationships with patients and the wider community and strictly adhering to confidentiality and ethical guidelines. The CCHB works onsite and remotely using videoconferencing and mobile technologies to meet with patients and team members or to organize support groups.

Physical and mental requirements

The CCHB role involves working in a highly emotional environment and sometimes supporting patients who are upset or overwhelmed. There is a risk that their work may trigger past trauma. The CCHB role requires strong mental resilience to remain kind in all interactions and set boundaries with sound judgment.

Roots Community Health Centre supports a trauma-informed care approach for patients and staff through training and practice. Regular CCHB and team meeting debriefings provide emotional support. The role requires maintaining high levels of focus and attention during conversations for long periods, either in person or through virtual appointments and meetings. The CCHB is necessary for the daily use of computers and information management systems.

Roots Community Health

Centre encourages self-care practices.

Job Type:

Permanent position with a six-month probationary period; 32 hours per week, Monday to Friday; evenings and weekends may be required.

Salary and Benefits: $24.90 to $31.00 per hour, depending on Experience. Terms and conditions of employment will be outlined in a contract and discussed with the successful candidate.

Expected start date: As soon as possible.

We will post this on our website until it is filled.

Application Instructions:

Please submit a one-page cover letter and your resume, all in one document, with the title: "[InsertYourName]. "CCHB" to [email protected] For more information, please visit our website, https://rootshealthcare.org.

We thank you in advance for your interest and application; however, only selected candidates will be contacted for an interview.

Expected start date: 2026-10-20

Job Types: Full-time, Part-time

Pay: $24.90-$31.00 per hour

Perks

- Dental care
- Extended health care

Work Location: In person

📌 Cross-Cultural Health Broker bilingual-speaking English-Rohingya (Surrey)
🏢 Roots Community Health Centre
📍 Surrey