Title: Senior Facilitator, Indigenous injury Prevention Partially Virtual / Hybrid (Canada) Employment Status: Casual The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience.

The Senior

Facilitator/Trainer/Instructor is responsible for preparing, delivering, and, when required, scheduling training programs that impart knowledge and develop skills in learners. They create an engaging and safe learning environment, facilitate interactive learning experiences, and support individual and group development in their area of expertise. This role ensures that all training aligns with national standards and meets required quality and safety guidelines.

Contribute to curriculum development by designing, modifying, and updating training materials, lesson plans, and instructional resources to align with learning objectives and participant needs. Conduct needs assessments to identify learner requirements and tailor training accordingly. Deliver training as scheduled in accordance with CRC policies and procedures, ensuring an engaging and effective learning experience.

Provide ongoing mentorship, coaching, and engagement to trainees throughout the learning process. Evaluate participant performance based on established criteria, providing continuous feedback and ensuring fair and accurate assessments. Provide structured feedback on course content and training effectiveness,



contributing to continuous program improvements.

May require technical certifications or professional designations and the ability to adapt knowledge and practices to varying situations or equipment.

Bronze

Cross and National Lifeguard are considered an asset. Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint) and SharePoint, presentation software, learning management systems, and other technology platforms to enhance the learning experience.

Experience working with a diverse population and an understanding of Indigenous culture and history is an asset. Requires sustained focus and engagement to effectively deliver content, respond to participant needs, and adapt instructional methods in real time Training may be conducted in various settings, including virtual, office-based, and practical environments. Domestic travel to generally protected locations; exposure to moderate adverse conditions requiring attention to personal safety.

As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for.

📌 Customer Care Facilitator (Ottawa)
🏢 Pffaus
📍 Ottawa