Customer Enablement Manager: Lightspeed Golf As a Customer Enablement Manager, you will drive the successful implementation and onboarding of recent customers across our Lightspeed systems. You'll manage the full project lifecycle - from signature to go-live - ensuring customers experience a seamless transition and rapid time-to-value. This role is ideal for an experienced, tech-savvy professional who thrives in fast-paced environments, excels in project management, and knows how to deliver exceptional customer experiences.

Reporting to the Senior Manager, you'll act as a strategic advisor, project manager, and product expert - owning complex engagements while aligning cross-functional stakeholders across Sales, Customer Management, and Support. Serve as the primary point of contact during onboarding, building strong relationships with customers and guiding them through a structured, timely rollout. ~ Collaborate with Sales and Account Management teams to understand customer goals and define tailored onboarding plans. ~ Lead project planning activities including scoping requirements, coordinating training sessions, tracking deliverables, and managing go-live readiness. ~ Leverage internal systems to proactively manage the onboarding pipeline and individual customer timelines to ensure steady progress across all accounts, maintaining momentum, prioritizing quality and delivering timely go-lives that support high customer satisfaction. ~ Apply project management best practices across multiple concurrent engagements, driving timely execution and proactive risk mitigation. ~ Coordinate internal teams including Implementation Consultants,



Implementation Specialists, Account Managers and Customer Success reps to ensure successful execution of onboarding tasks. ~ Continuously assess onboarding outcomes and refine internal processes to enhance future implementations. ~ 3-5 years of experience in customer implementation, project management, or consulting roles in a SaaS or tech-driven B2B environment. ~ Golf industry experience ~ Proven ability to simultaneously manage multiple onboarding projects with complex technical and operational components. ~ Bachelor's degree in Business, Technology, or a related field - or equivalent experience. ~ Technical fluency with integration workflows, data migration, and SaaS ecosystems. ~ Strong communication, stakeholder management, and problem-solving skills. ~ Comfort operating in ambiguous, fast-changing environments - able to adapt quickly when priorities shift. ~ Hands-on experience with tools like ChurnZero, HubSpot, and Salesforce (asset) Compensation 82,000$ CAD as an OTE (base + commission) A flexible work environment that empowers you to do your best work A culture that celebrates performance Flexible paid time off and remote work policies Equity options, because this is your company too Contributions to your pension plan. Training opportunities to grow your skills and career Time off to volunteer and give back to your community Interest groups, employee led networks, social committees to sponsored sports teams Computer purchase program to get your personal Macbook Enhanced parental leave to support growing families Course Website Employment Duration Permanent, Full time

📌 Customer Enablement Manager: Lightspeed Golf (Montreal)
🏢 PGA of Canada
📍 Montreal