Fancy helping to shape the future of FinTech? Today, we are a world leading online trading group.

Join us to: Help build the future of online tradingBe part of a culture driven by integrity and global impactBecome part of an award-winning company - check out our full list of awards hereWe are only as good as our people. As part of our Client Experience Team, you will play a key role in driving customer satisfaction, reducing attrition, and ensuring the timely processing of account openings and funding requests. In this fully remote role, you will support a global team operating across multiple locations, including Toronto, Krakow, Tokyo, and Singapore.

This is an Independent Contractor position - to deliver services in this role, you must hold an active business registration or be legally eligible to operate as an independent contractor in your country of residence. Inform our Clients about OANDA's products, and help them understand how our products work and how to use them (live chat, phone, email and digital platforms).Provide troubleshooting assistance and resolve technical or procedural queries regarding platform access, trading tools, and account processes. Manage and resolve standard cases using CRM tools e.g., Salesforce, while maintaining accurate documentation in ticketing systems to ensure a clear audit trail.

Adhere to all operational workflows and regulatory standards to ensure compliance and risk mitigation. Participate in operational briefings, training, and knowledge transfer sessions.



Promote positive client relations with a can-do attitude, and willingness to always help.

Previous experience in client-facing roles. Active business registration (or willingness to establish one) to operate as an independent contractor in your country of residence.

Fluent

English. Native or fluent proficiency in at least one of the following languages: Spanish, French, Portuguese. Passionate about learning and striving to gain new knowledge about product and service changes.

Experience working with up-to-date customer support infrastructure and ticketing platforms such as Salesforce and/or Zendesk. Prior exposure to or experience in trading, financial markets, or handling trading-related Client inquiries. Flexible scheduling and coverage during weekends/ holidays on a rotational basis.

At OANDA, to help us efficiently process applications, we use AI-driven tools to help source and rank candidates based on professional experience and skills. While these tools provide recommendations, our recruitment process remains human-centric: all final shortlisting and hiring decisions are made by OANDA team. We are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate.

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📌 Customer Experience Agent (Americas) (Toronto)
🏢 OANDA
📍 Toronto