Overview

At Alliance Agri-Turf, the Crop Desk is a front-line connection to farmers and customers.

The Customer Service

Representative – Crop Desk coordinates crop-input orders and helps ensure products and services are delivered efficiently, accurately and on time, working closely with the Location Manager, Operations Manager, sales, agronomy, warehouse and logistics teams. The role suits someone with an agricultural background who enjoys working with people and managing details. Full-time, year-round, salaried.

Core Responsibilities

- Customer Contact: Serve as a key customer contact for walk-in, phone and order inquiries, communicating clearly with customers and internal teams about order details and timing.
- Order Coordination: Coordinate customer orders for fertilizer, seed, crop-protection products and related services, including product availability, fulfillment and customer requirements.
- Records & Data Accuracy: Enter and maintain accurate customer, farm, field and order information, and keep organized records in company computer and billing systems.
- Mapping & Dispatch: Use mapping and dispatch software to support order coordination and delivery.
- Cross-Team Problem Solving: Work with warehouse, logistics, sales and agronomy to resolve order issues and meet customer needs. Recognize when a customer question requires input from sales or agronomy.
- Operational Support:



Support the Operations Manager and Location Manager in delivering products and services efficiently and accurately.

Qualifications

- University or college degree/diploma, or equivalent post-secondary credential, in agriculture, agronomy or a closely related agricultural field (required)
- Strong agricultural and agronomy knowledge
- Excellent customer service, communication and organizational skills; comfortable in a busy, customer-facing environment
- Strong computer skills and willingness to learn company systems
- Ability to manage multiple orders and changing priorities while maintaining accuracy; professional, dependable and team-oriented
- Assets: previous agricultural retail experience, knowledge of the Lindsay and surrounding agricultural community, mapping or dispatch software experience, and a DZ licence

Working Conditions

- Spring (April–June) and fall (approximately September 20–November 1) bring increased customer demand and workload; flexibility for extended hours, evenings, weekends and holidays may be required

What Success Looks Like

- Customer orders are coordinated and delivered efficiently, accurately and on time
- Customer, farm, field and order records are accurate and up to date
- Order issues are resolved quickly with warehouse, logistics, sales and agronomy
- Customers receive explicit, timely communication and are connected with sales or agronomy when needed

Pay: $45,000.00-$75,000.00 per year

Work Location: In person

📌 Customer Service Representative – Crop Desk (Lindsay)
🏢 Alliance Agri-Turf
📍 Lindsay