Duties

We are looking for someone to join our team who has a flexible schedule that can work anywhere from 10am-8pm Monday-Friday. (Our operational hours change based on the season)

As a Customer Service Representative, you will be responsible for providing exceptional service to our patients as part of a specialty program team. Your duties will include:

- Follow-up with customers through phone, text and/or email.
- Answering incoming customer inquiries via phone, email, or chat
- Maintaining a positive, empathetic, and skilled attitude toward customers at all times.
- Calling patients to help provide high level care and initial outreach
- Acknowledging and resolving patient concerns
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.




- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support

Skills To excel in this role, you should possess the following skills:
- Excellent verbal and written communication skills in English
- Proficiency in data entry and computer systems
- Multilingual or bilingual abilities, particularly in French, are desirable
- Strong customer service skills with the ability to empathize and provide solutions

If you are a motivated individual who enjoys interacting with customers and providing top-notch service, we would love to hear from you. Apply today to join our dynamic team! Pay: From $17.60 per hour

Benefits

- On-site parking
- Paid time off

Work Location: In person

📌 Customer Service Representative (Oakville)
🏢 Elshabrawy professtional
📍 Oakville