Pay: CA$50,000.00 per year

Customer Service Representative (Windows & Doors)

North York, ON | Full-Time

We are partnering with a well-established company in the building materials industry, specializing in windows and doors, to hire a Customer Service Representative. This is a full-time, in-office position focused on delivering exceptional customer support while identifying opportunities to upsell products and services.

Key Responsibilities:

- Answer incoming customer calls and emails promptly and professionally
- Assist customers with product inquiries, order placement, and issue resolution
- Maintain accurate customer information through data entry and system updates
- Utilize strong phone etiquette to ensure positive customer interactions
- Identify opportunities to upsell products or services
- Communicate effectively with customers to ensure their needs are met
- Collaborate with internal teams to resolve issues efficiently
- Analyze customer feedback to support continuous service improvement





Qualifications:

- Experience within the windows and/or doors industry preferred
- Strong customer service and communication skills
- Excellent verbal and written communication
- Proficiency in data entry and computer systems
- Robust problem-solving skills with the ability to analyze information and provide solutions

Disclosure:

This posting represents an active and genuine vacancy with a 3 Step Recruitment client and is not for speculative or pipeline recruitment.

3 Step Recruitment and/or our clients may, from time to time, use AI-assisted tools to support the screening and evaluation of applications; however, these tools are not intended to replace human judgment or decision-making in the hiring process.

Benefits

- Dental care
- Extended health care
- Vision care

Work Location: In person

📌 Customer Service Representative (Windows & Doors) (North York)
🏢 3 Step Recruitment
📍 North York