Lead the Customer Service team at the Town of New Tecumseth, ensuring high-quality service delivery in a dynamic environment. Supervise operations while embracing technologies and maintaining performance metrics.

The Town of New Tecumseth seeks a Customer Service Supervisor dedicated to enhancing community service excellence. With 4–5 years in customer service and at least one year in a supervisory role, you will guide a team through inquiries and transactions while implementing cutting-edge systems. Your leadership will be pivotal in ensuring smooth operations and high resident satisfaction.

Key Responsibilities:



• Oversee daily customer service operations for timely issue resolution • Research and implement recent service technologies and CRM systems • Analyze service metrics and report on customer satisfaction • Manage staff schedules, payroll data, and budgets • Handle escalated customer interactions with de-escalation techniques

Requirements: • College diploma or degree in Public/Business Administration • 4-5 years experience in customer service roles • Proficiency in customer relationship management software • Strong knowledge of municipal administration • Excellent communication and interpersonal skills

Shape the future of customer service in New Tecumseth while fostering positive community interactions.

📌 Customer Service Supervisor in New Tecumseth
🏢 Town of New Tecumseth
📍 New Tecumseth