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Customer Service

Coordinator ~ Posted on September 25, 2026 Customer Service Full time Join us in building Careers and shaping Experiences Beyond the Box" As a proudly Canadian-owned company with over 80 years of excellence in the corrugated packaging industry with operations within North America (Ontario, Quebec and United States), we're committed to sustainability, customer excellence and community impact. Since 1945, we've supported local jobs and built a legacy of trust with our clients and team members. At Atlantic, your ideas matter, your growth is supported and your work makes a real impact.

The Customer Service

Coordinator plans and coordinates the delivery of our corrugated products and services. Building and maintaining relationships with customers is critical. Working to continuously improve the level of service by ensuring our customer's requirements and organisational service targets are met.

This role involves level of project management, requires order creation, status review, and closing validation. Expected excellent communication skills, be able to multitask, and have a strong customer service orientation.

Client Management: Managing several client portfolios, includes order entry, status updates or tracking of open orders, order closure tasks, custom reporting and cadence activity Management and interaction with client portals and / or other middle-ware programs EDI, etc.



Onboarding or client maintenance requirements towards specific requirements with purchase order acceptance and billing terms / conditions (proforma, credit or order holds, etc.) Project Management: Working with Sales regarding activities towards new account activation and onboarding. Follow up activities required towards project development status, includes design, estimating, and graphics approval.

Includes colour / brand management, fly sheet execution, and spec completion in MIS system C of C, FSC, GMP or other Food Safety order validation Finance Support: Providing support for price increases and other financial obligations clients are required to follow either by contract or other agreement Working with Invoicing Clerks to upload invoices or other documents for billing and payment requirements in client portal or other systems Quality Review: Assist with non-conformance investigation, corrective and preventative actions Assist with communicating quality expectations of clients when needed as part of the onboarding or continual management of the client account 3+ years' proven experience in customer service, proven to be customer oriented ~ Comprehensive health, dental and vision coverage (dependents included) Teamwork-focused culture with sustainability initiatives and social events Academic scholarships for employees' children Safety equipment and PPE support program Inclusion and Accessibility Atlantic Packaging is committed to fostering an inclusive, accessible and respectful environment for all candidates. If you require accommodation during the hiring process, please contact our Talent Acquisition team—we're here to support you. Candidates who are 18 years or older are required to complete a criminal and background check.

This posting is for a new vacancy.

📌 Customer Service Supervisor - Full Time (Toronto)
🏢 Atlantic Packaging Products
📍 Toronto