Join Graymont as a Customer Service Supervisor and champion exceptional service standards. This hybrid role allows you to lead a talented team dedicated to customer satisfaction.

As a vital part of Graymont, located anywhere in AB, BC, MN, UT, WA, or WI, you will guide your team of Customer Service Representatives toward achieving operational excellence and high-quality service. Responsibilities include tackling complex customer issues and implementing performance metrics to ensure alignment with service goals.

Key Responsibilities

- Coach and develop a team for enhanced service excellence
- Monitor team performance against established KPIs
- Support the implementation of effective service processes
- Coordinate customer order management and dispatch
- Collaborate with internal departments for issue resolution

Requirements:
- Background of 5-7 years in Customer Service
- Expertise in JDE Order Management and related software
- Robust mentoring and team building skills
- Exceptional communication and organizational skills
- Ability to thrive in a fast-paced environment

Take the lead in delivering outstanding customer service excellence with Graymont, driving successful outcomes for customers and your team.

📌 Customer Service Supervisor Remote Opportunity (Ottawa)
🏢 Graymont
📍 Ottawa