Enhance the customer experience as a Customer Success Expert at Ribbon, facilitating smooth post-sale engagement.

Your role will focus on strategic customer onboarding and support. In this hands-on position, you will take charge of helping HR and Talent teams effectively implement and use Ribbon's AI-driven solutions. Your contributions will be vital in driving successful customer adoption through tailored training sessions and regular follow-ups. By focusing on measurable outcomes, you'll empower clients to achieve their hiring objectives efficiently.

Key Responsibilities: Lead the customer onboarding process effectively Develop and implement tailored training for product usage Regularly assess account health and satisfaction levels Identify and mitigate potential risks or issues Collaborate closely with internal teams to refine customer strategies Requirements: ~3+ years of customer-facing experience in the B2B SaaS setting ~ Capacity to build deep, trusted relationships ~ Strong communication and problem-solving skills ~ Excellent organizational skills for account management ~ Proactive in driving customer expansion and value Amplify customer success and redefine hiring excellence as part of Ribbon's innovative team.

📌 Customer Success Expert at Ribbon (Toronto)
🏢 Ribbon AI
📍 Toronto