Job Overview

We are seeking an energetic and detail-oriented Dental Reception Lead to join our dynamic dental team. In this pivotal role, you will oversee the front desk operations, ensuring a smooth and welcoming experience for patients while managing administrative tasks with precision. Your leadership will set the tone for exceptional patient service, efficient appointment scheduling, and accurate record keeping.

If you thrive in a fast-paced environment and possess a passion for delivering outstanding customer care, this is the perfect opportunity to lead and inspire within a vibrant dental practice.

Responsibilities

- Supervise daily front desk activities, including patient check-in and check-out procedures
- Manage appointment scheduling using dental practice management software such as Dentrix or Epic
- Ensure accurate documentation of patient information utilizing electronic medical records systems
- Handle multi-line phone systems professionally, directing calls efficiently and courteously
- Oversee billing, insurance claims processing, and payment collections with attention to detail
- Train and mentor current and existing front desk staff to uphold high standards of service and compliance
- Maintain a welcoming environment by addressing patient inquiries promptly and professionally




- Coordinate with dental providers to facilitate smooth patient flow and timely appointment management

Experience

- Proven experience as a dental receptionist or in a medical office setting with robust knowledge of dental terminology
- Familiarity with dental practice management software such as Dentrix or Epic is highly preferred
- Prior experience working with electronic medical records (EMRs) and office administrative systems
- Demonstrated ability to handle multi-line phone systems efficiently in a busy office environment
- Strong organizational skills with the ability to prioritize tasks effectively in a rapid-paced setting
- Excellent communication skills, both verbal and written, with a focus on delivering exceptional customer service
- Previous supervisory or leadership experience in an office or healthcare setting is advantageous

Join us to lead our front desk team with enthusiasm, ensuring every patient receives top-tier service while supporting the seamless operation of our dental practice. We value your expertise and dedication in creating a positive experience for both patients and staff alike! Pay: $30.00-$33.00 per hour

Benefits

- Dental care
- On-site parking

Work Location: In person

📌 Dental Reception Lead (London)
🏢 Dental
📍 London