Company Overview

Springdale Dental Centre is a dedicated dental practice committed to providing exceptional oral healthcare services. Our team values professionalism, patient-centered care, and a welcoming environment for both staff and patients.

Job Overview

We are seeking a highly organized and personable Dental Receptionist/Recare Coordinator to join our team. The ideal candidate will excel in managing front desk operations, coordinating patient recare appointments, and ensuring a smooth patient experience. This role requires excellent communication skills, proficiency with dental software, and a strong understanding of dental terminology.

Key Responsibilities

- Manage the recare program, identifying and contacting patients due or overdue for hygiene appointments.
- Schedule and confirm appointments; follow up with overdue patients and missed appointments by phone, text, and email.
- Maintain accurate patient records, recall lists, and appointment schedules in the practice management software.
- Monitor recare reports and work with the dental team to maximize hygiene bookings and minimize cancellations.
- Greet patients, manage check-ins and check-outs, and provide a welcoming, professional front desk experience.
- Answer phone calls, respond to inquiries, manage voicemail, and coordinate appointments.
- Update patient information and review follow-up appointments and recommended treatment with patients as appropriate.
- Process payments, issue receipts, and assist with billing and dental insurance inquiries.
- Manage daily schedules, cancellations, and short-notice openings.
- Promote the importance of routine dental examinations and preventive care.
- Assist with general administrative duties, including filing, scanning,



and patient correspondence.
- Maintain patient confidentiality and collaborate with the dental team to ensure excellent patient care.

Qualifications and Skills

- Minimum of 3 years of dental office experience, preferably in reception, front desk administration, or recare coordination.
- Strong knowledge of dental office procedures, hygiene recare, scheduling, and treatment follow-ups.
- Proficiency in dental practice management software.
- Experience with patient payments, dental insurance claims, predeterminations, and billing inquiries.
- Knowledge of dental terminology, hygiene procedures, and Ontario dental insurance processes.
- Excellent verbal and written communication skills with a professional, patient-focused approach.
- Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
- Comfortable making outbound calls and proactively following up with patients.
- Excellent customer service, interpersonal, and problem-solving skills.
- Ability to maintain accurate records and protect confidential patient information in accordance with applicable privacy legislation.
- Reliable, proactive, and self-motivated, with the ability to work independently and as part of a team.

What We Offer

- A friendly, supportive, and collaborative team environment.
- Competitive compensation based on experience.
- A positive workplace that values patient care, teamwork, and work-life balance.

Join our team at Springdale Dental Centre to deliver outstanding patient care while advancing your career in a supportive and professional workplace! Pay: $28.00-$30.00 per hour

Expected hours: 33.0 – 38.0 per week

Benefits

- Company events
- Dental care
- On-site parking

Work Location: In person

📌 Dental Receptionist/Recare Coordinator (Brampton)
🏢 Springdale Dental Centre
📍 Brampton