ALT Consulting is an IT firm providing comprehensive, fully-managed IT services and solutions to businesses, agencies, and government organizations across North America. Success with information technology starts with finding the right tools for the job or industry, and setting these tools up to provide intuitive workflows for the end-user. It is our mission to provide organizations with fast and reliable access to their business data and collaboration tools and to ultimately allow them to work without interruptions due to technology.

During a typical day as a System Support Specialist at ALT Consulting, you'll be working on the front line of our technical operations team, helping clients resolve workstation, software, and network issues that interrupt their day-to-day work. You'll respond to support tickets, troubleshoot problems, and make sure clients stay productive. You'll work closely with senior team members on larger deployments and infrastructure projects, building your technical skills in a real-world, client-facing setting.

Workstation and Office Setup When working from the office, you'll be in your own private workspace, which includes an immersive 40-inch 4K monitor,



a MacBook Pro, quality peripherals, and an ergonomic desk and chair. Provide front-line technical support to clients via phone, email, and on-site visits Troubleshoot and resolve workstation, software, peripheral, and network connectivity issues Assist with onboarding new employees at client sites Log and document support tickets, resolutions, and client interactions Escalate complex or unresolved issues to senior team members with clear documentation Assist with hardware and software inventory management Support Microsoft 365 users with account, email, and application issues Participate in infrastructure projects alongside senior technical staff 1+ years of experience in technical support, helpdesk, or a related role ~ Familiarity with Windows and macOS troubleshooting ~ Ability to explain technical concepts clearly to non-technical users ~ Eager to learn and grow in the IT field ~ Considered an Asset Experience with Microsoft 365 and related applications CompTIA A+ or Network+ certification Bilingual in English and French

📌 Deployment & Support Specialist (Canada)
🏢 ALT Consulting
📍 Canada