Lead the Client Onboarding and Service team at CIBC in Vancouver. Drive seamless onboarding experiences and manage client relationships within a hybrid work model. As the Director, Client Onboarding & Service, you will report to the Senior Director and manage a dedicated team.

Your focus will be on delivering skilled services, maximizing cash management revenue, and nurturing client relationships. The role emphasizes operational excellence, ensuring the team executes efficient onboarding processes while addressing client needs actively. Key Responsibilities:

- Direct onboarding and servicing for CIBC Banking clients
- Manage team performance and client escalations
- Collaborate with Cash Management Sales team for proposals
- Maintain communication with stakeholders on operational risks
- Oversee project management for client onboarding Requirements:
- Minimum 5 years in leadership and relationship management
- Experience with commercial clients in Cash Management
- Strong Microsoft Office proficiency
- Degree in Business, Finance, or related field
- Proven track record in risk management and operational excellence Enhance client experience through dedicated onboarding and service strategies at CIBC.

📌 Director of Client Onboarding at CIBC (Vancouver)
🏢 CIBC
📍 Vancouver