As Key Account Manager (reporting to the Country Manager/Senior Director, Zinus Canada), you will be the primary contact for Amazon account, owning the sales, promotional, and marketing strategies across your accounts.

Your role is both strategic and hands-on: you will drive sales growth, build strong customer relationships, and unlock opportunities for expansion in one of the most competitive retail categories. Build strong partnerships with buyers and category/marketing teams—becoming their preferred partner. Own annual sales targets for each account, negotiating terms and conditions.

Develop and implement account-level growth strategies to expand Zinus market share. Optimize promotions in collaboration with Marketing, Finance, and Operations, ensuring ROI and brand alignment. Monitor sales, inventory, and forecasts weekly to manage stock levels, reduce out-of-stocks, and avoid overstocking.

Performance & Insights Analyze account performance, identifying growth opportunities and risks. Manage customer P&L; to measure the impact of initiatives and proposals. Review sell-in and sell-out data, turning insights into actionable plans.

Monitor online assortment, pricing, and competitor activity to keep Zinus competitive and compliant. Prepare accurate sales forecasts and reports.



Partner with internal and global teams to ensure accounts are optimized.

Support special projects such as product sample delivery or showroom set-up. Minimum 5 years of experience managing Amazon, Walmart, Wayfair, or other major omnichannel/eCommerce accounts. Strong negotiation skills and proven experience with P&L; management.

Deep understanding of eCommerce and omnichannel retail models. Skilled in building proposals and presenting to senior decision-makers. Knowledge of direct import and domestic channel operations. Excel (VLOOKUP, Pivot Tables) required; Power BI a plus.

Familiarity with supply/demand planning. Strong organizational and time-management skills with the ability to multitask. Bachelor's degree in eCommerce, Digital Marketing, Business, or a related field.

Future opportunities in Sales Director or Operational Leadership roles. Competitive salary (negotiable based on experience). Short- and long-term bonus structure. Business travel to the U.Location: Hybrid – must have a vehicle for travel to office.

Mid-Senior level Full time Sales and Business Development Furniture and Home Furnishings Manufacturing

📌 E-Commerce Key Account Manager (Ottawa)
🏢 Zinus Canada
📍 Ottawa