BMO seeks a Conversational AI Specialist to lead discovery and development of AI experiences for the Virtual Connect contact centre, including Natural Language IVR. The role partners with technology, analytics, design, risk and business leaders to deliver enterprise-grade solutions.
Ideal candidates have 5–7 years in the field, a post-secondary degree, and robust communication, collaboration and data-driven decision-making skills.
📌 Enterprise IVR & Conversational AI Lead (Canada)
🏢 BMO
📍 Canada
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