Join Manulife as a Senior Procurement Specialist and enhance customer-focused procurement experiences. This hybrid position allows you to tackle complex issues while collaborating with various stakeholders.

You will serve as a critical point of contact for procurement systems, diagnosing issues and implementing effective solutions. Your role will involve cross-functional teamwork, focusing on user satisfaction, service stability, and operational effectiveness. Analyze data trends to enhance services while ensuring compliance with SLAs.

Key Responsibilities

- Act as primary contact for procurement system inquiries
- Resolve complex issues related to system workflows
- Conduct thorough diagnostics and recommend solutions
- Collaborate with IT to address escalations and enhancements
- Document processes and support change initiatives

Requirements:
- 2–3 years in technical support environments
- Experience in customer-facing roles
- Proficient in problem-solving and analysis
- Bachelor's degree in a relevant field
- Ability to manage multiple priorities

Bring your expertise in procurement systems to make impactful contributions at Manulife.

📌 Expert Procurement Specialist at Manulife (Ottawa)
🏢 Manulife
📍 Ottawa