Facilities Senior Associate – & Summary

Overview The Facilities Senior Associate, reporting to the National Facilities Manager, ensures smooth daily operations, maintenance, and workplace experience within a dynamic environment. This role requires a proactive, detail‐oriented professional who excels under pressure, provides exceptional service, and serves as the single point of contact for all facility‐related requests.

Responsibilities

- Act as the primary contact for all facility requests and work orders at the Montreal office.
- Plan, oversee, and participate in small repair and maintenance projects, and assist with larger projects as needed.
- Respond promptly to communications across platforms such as Eptura, Premier Office, and Service NOW ticketing systems.
- Manage the security pass card system for the local office and other offices across Canada.
- Conduct daily site inspections to ensure all spaces meet "ready-to-use" standards.
- Oversee the Preventative Maintenance program for PwC‐owned equipment.
- Build and maintain strong relationships with property management, vendors, and internal teams to ensure seamless service delivery.
- Evaluate vendor performance against established service levels and address any discrepancies promptly.
- Provide backup support for meeting room and event logistics, including set‐up and breakdown, and serve as a backup for team members.
- Contribute to health and safety committees; support various projects and administrative tasks; demonstrate flexibility with working hours as needed.

Qualifications




- Experience in a facilities‐related role with knowledge of building services, HVAC, mechanical, and electrical systems, and building codes.
- Proficient in Microsoft Office Suite (Teams, Excel, Word, PowerPoint, Outlook).
- Exceptional organizational and time‐management abilities; able to prioritize and manage multiple responsibilities in a fast‐paced, deadline‐oriented setting.
- Keen attention to detail and ability to complete tasks with limited supervision.
- Strong customer/client service focus, with a commitment to delivering high‐quality service, professionalism, discretion, integrity, and tact.
- Excellent verbal and written communication skills, including effective listening and professional correspondence at all organizational levels.
- Demonstrated enthusiasm for digital upskilling and technology trends, with readiness to embrace new tools and adapt work methods.
- Ability to work collaboratively within a team environment and demonstrate robust interpersonal skills.
- Exhibits discretion when handling confidential information and escalates issues promptly as required.
- Proactively anticipates and responds to client needs, sets realistic expectations, and provides services according to predetermined requirements and quality standards.
- Position requires on‐site presence.
- Fluency in English and proficiency in French (to support or collaborate with English‐speaking clients, colleagues and stakeholders).

Salary Range

$52,600 - $87,700 (based on hiring location in major city centres and relative experience).

Additional Information

Additional details will be discussed during the interview process.

📌 Facilities Senior Associate (Bilingual FR/EN) (Montreal)
🏢 PwC
📍 Montreal